Checkout will not open
Try again, then contact support. Nothing is charged if checkout did not open.
A payment failed
Check the card and try again. Nothing is added to My Purchases unless the payment completed.
My purchase is stuck on "Finalizing"
Give it up to a minute. The message clears by itself once your copy is ready. If the purchase never appears and the payment went through, contact support with your invoice.
A purchase is missing
Confirm the payment succeeded — you should have seen "Purchase complete!". If it did and the item is not there, contact support with the invoice.
The Invoice button is greyed out
Hover it. Either the purchase was free, so there is no invoice, or the receipt is not ready yet.
Create Event is greyed out
Your copy of the experience is not ready. Wait a few minutes; if it stays greyed out, contact support.
I clicked Get on a free item by mistake
It is in My Purchases. Nothing was charged, and it does not affect your events until you use it.
My search and filters keep resetting
Refreshing the page clears them and takes you back to the Marketplace tab. This is normal.
I cannot save my listing
Check all five: a title, a category, a selected item, a cover image and at least one preview image. Drafts need them too.
Something I bought does not behave as expected
It was built for someone else's setup. Check the Flow tab for screens that need configuring, and run a Simulation test before using it live.