Understanding Your Invoice

Your Pictor invoices are generated through Stripe, our payment processor. This article explains the most common invoice line items and billing questions so you always know exactly what you're being charged for.

Common Invoice Questions

Why do I see multiple charges on the same day?

When you add or change licenses mid-billing cycle, Stripe creates separate line items to account for the change:

• A charge for your new license configuration
• A proration credit for unused time on your previous configuration

This is normal — the credit offsets the charge so you only pay for what you actually use.

Why was I charged less than the full monthly price?

If you made changes to your licenses partway through a billing cycle (such as cancelling a license or changing your plan), Stripe calculates a proration credit based on the remaining days in your cycle. This isn't a refund — it's an automatic billing adjustment that ensures you're only charged for time used.

What does "Unused time" mean on my invoice?

"Unused time" is a credit line item that appears when your subscription changes mid-cycle. It represents the portion of your billing period that was already paid for but needs to be recalculated due to the change.

This does not mean your access was removed early. Your licenses remain fully active until the end of the billing period. The credit simply corrects the billing math.

Why did my price change after adding more licenses?

Pictor offers volume discounts — when you cross a pricing threshold by adding more licenses, Stripe recalculates your rate. You'll see:

• A credit for unused time at your previous price
• A new charge for the remaining time at your discounted price

The discount applies to all your active licenses, not just the new ones.

Why do all my monthly licenses renew on the same date?

All monthly licenses share a single renewal date, set by your first license purchase. Every license added afterwards syncs to that same date. This is by design — it means you receive one predictable invoice each month instead of multiple charges on different days.

Why do my annual licenses have different renewal dates?

Annual licenses purchased at different times each have their own renewal date based on when they were bought. If you purchase multiple annual licenses in a single checkout, they'll share the same renewal date. Licenses purchased separately will renew independently.

I cancelled a license — why is it still active?

When you cancel a license, it remains active until the end of your current billing period. You won't be charged again at renewal, but you keep full access until that date. There's no early termination — you've already paid for the remainder of the cycle.

Licenses vs. Tokens

Your invoice may include two types of charges:

• License charges — Recurring monthly or annual subscription fees for your device licenses
• Token charges — One-time purchases for token top-ups (e.g., "Token Top-Up – 50 tokens")

These appear as separate line items on your invoice and are billed independently.

Quick Reference

If you have billing questions that aren't covered here, reach out to our support team and we'll be happy to help.