Drafts

Feature Comparison Matrix - Basic vs Pro vs Premium vs Enterprise

Feature Comparison Matrix Picking a Pictor plan should feel straightforward - not like reading a spec sheet. This page lays out what's in each tier so you can match a plan to the way you actually run events. If you're brand new, Basic is where most folks start. If you're running multi-booth ops or need white label, jump down to Premium or Enterprise. A quick honest note. One in a hundred AI outputs is going to be wacky. We've baked in retries, presets, and curation so it almost never reaches a guest - but if AI image quality is mission-critical for a high-stakes event, test before showtime. Quick answers - Paywall (event payments): Pro (10% fee), Premium (5% fee), Enterprise (custom). Not on Basic. - Analytics: Pro, Premium, Enterprise. - CSV export: Premium and Enterprise. - Webhooks: Premium and Enterprise. - Surveys & data capture: Pro, Premium, Enterprise. - Photos & GIFs: every plan. At a glance | Plan | Price | Best for | |---|---|---| | Basic | $49/mo (~$588/yr) | New operators, single-booth workflows, learning Pictor | | Pro (Most Popular) | $99/mo (~$1,188/yr) | Established operators running paid events regularly | | Premium | $149/mo (~$1,788/yr) | High-volume and multi-booth operations | | Enterprise | $1,500/yr + custom | Large operators, agencies, resellers | Annual plans save roughly 17% vs. monthly. You can switch any time from Account Settings → Billing. Feature-by-feature matrix ✅ = included · ❌ = not included · ⚠️ = limited / different shape | Feature | Basic | Pro | Premium | Enterprise | |---|---|---|---|---| | Platforms | | | | | | iOS app (iPad/iPhone) | ✅ | ✅ | ✅ | ✅ | | Android app | ✅ | ✅ | ✅ | ✅ | | Mac / PC (Virtual Booth) | ✅ | ✅ | ✅ | ✅ | | Capture & output | | | | | | Photos & GIFs | ✅ | ✅ | ✅ | ✅ | | Video capture | ❌ | ❌ | ✅ | ✅ | | Printing (DNP, HiTi, AirPrint) | ✅ | ✅ | ✅ | ✅ | | Slideshow & Sharing Station | ❌ | ✅ | ✅ | ✅ | | DSLR camera support | ❌ | ✅ | ✅ | ✅ | | AI features | | | | | | AI presets & style library | ❌ | ✅ | ✅ | ✅ | | AI Video | ❌ | ❌ | ✅ | ✅ | | Custom AI Prompt Editor | ❌ | ✅ | ✅ | ✅ | | Background removal | ❌ | ✅ | ✅ | ✅ | | Workflow & data | | | | | | Email & SMS sharing | ✅ | ✅ | ✅ | ✅ | | Surveys & data capture | ❌ | ✅ | ✅ | ✅ | | Analytics | ❌ | ✅ | ✅ | ✅ | | CSV Export | ❌ | ❌ | ✅ | ✅ | | Paywall (event payments) | ❌ | ✅ (10% fee) | ✅ (5% fee) | ✅ (custom) | | Webhooks | ❌ | ❌ | ✅ | ✅ | | Integrations | | | | | | Dropbox | ❌ | ✅ | ✅ | ✅ | | Zapier | ❌ | ❌ | ✅ | ✅ | | Account & team | | | | | | Sub-accounts & user roles | ❌ | ✅ | ✅ | ✅ | | Event presets | ❌ | ✅ | ✅ | ✅ | | Multiple devices | 1 device per license | 1 device per license | 1 device per license | 1 device per license (volume licensing available) | | Branding | | | | | | White-label (your brand) | ❌ | ❌ | ❌ | ✅ | | Custom domain on galleries | ❌ | ❌ | ✅ | ✅ | | Support | | | | | | Community forums | ✅ | ✅ | ✅ | ✅ | | Email support | ✅ | ✅ | ✅ | ✅ | | Chat support | ❌ | ✅ | ✅ | ✅ | | Emergency phone support | ❌ | ❌ | ✅ | ✅ | | Dedicated success contact | ❌ | ❌ | ❌ | ✅ | Token note. AI processing (photos, videos, custom prompts) uses Pictor's token system, separate from your subscription. Tokens cover GPU time and are purchased as you go. All plans can buy and use tokens - the plan only changes which AI features you have access to. How to pick Choose Basic if... - You're new to Pictor or running your first few events - A single device is enough - You want the lowest-risk way to start with photo, GIF, and printing workflows - You don't yet need AI effects, DSLR, analytics, or advanced sharing tools Choose Pro if... - You're running paid events regularly and need DSLR support - You want full control over AI styles with the Custom Prompt Editor - Analytics and CSV exports matter for client reporting - Paywall (QR-code event payments) is part of your workflow Choose Premium if... - You run multiple booths or events at the same time - Zapier and custom gallery domains are part of your stack - You want lower Paywall fees on high-volume events Choose Enterprise if... - You resell Pictor or run an agency - White-label branding under your own name is required - You need a dedicated success contact and custom contract terms Switching plans You can upgrade or downgrade any time from Account Settings → Billing. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. If you need help figuring out the right fit, email us at hello@pictor.pro - we're happy to talk through your event calendar before you commit. Can't wait to see what you make with Pictor.

Zapier Integration Guide - Connect Pictor to 6,000+ Apps

Zapier Integration Guide — Connect Pictor to 6,000+ Apps Zapier lets Pictor talk to the rest of your stack — Google Sheets, Airtable, Slack, your CRM, anywhere Zapier connects. If you've ever wanted every workflow event to flow automatically into another tool without copy-pasting, this is the page for you. How Pictor + Zapier works Pictor integrates with Zapier through workflow webhooks — not a dedicated Pictor app in the Zapier directory. Here's the pattern: 1. In Pictor, open your event workflow editor 2. Add a Webhook step at the point you want to trigger the Zap 3. In Zapier, create a new Zap and pick Webhooks by Zapier → Catch Hook as the trigger 4. Copy the Zapier-provided Catch Hook URL and paste it into Pictor's Webhook step 5. Choose what data to send from Pictor — photo output, survey data, guest email/SMS, or a custom payload 6. Complete the Zap action (Google Sheets, Slack, HubSpot, etc.) and turn the Zap on That's it. Whenever that workflow step runs in Pictor, your Zap fires automatically. What data can I send? When you configure the Webhook step in the workflow editor, you choose the payload. Common options include: - Photo/video output — URL to the captured image or video - Guest data — email, name, SMS number from pre-registration or surveys - Survey/form responses — any guest data collected in the workflow - Event details — event name, timestamp, operator info - Custom payload — map any workflow variables to your own JSON structure Example workflows "Save every captured photo to Google Drive" 1. Add a Webhook step in your workflow after the capture step 2. Zapier trigger: Webhooks by Zapier → Catch Hook 3. Zapier action: Google Drive → Upload File 4. Map the photo URL field → file source, event name → folder name "Log every guest signup to a Google Sheet" 1. Add a Webhook step after your pre-registration or survey step 2. Zapier trigger: Webhooks by Zapier → Catch Hook 3. Zapier action: Google Sheets → Create Spreadsheet Row 4. Map guest_email, guest_name, event_name, timestamp "Notify Slack when a workflow fires" 1. Add a Webhook step at the desired point in your workflow 2. Zapier trigger: Webhooks by Zapier → Catch Hook 3. Zapier action: Slack → Send Channel Message 4. Map relevant fields to the message text "Add leads to HubSpot" 1. Add a Webhook step after the guest data capture step 2. Zapier trigger: Webhooks by Zapier → Catch Hook 3. Zapier action: HubSpot → Create or Update Contact 4. Map guest_email, guest_name, event_name Troubleshooting Zapier isn't receiving data from Pictor? - Confirm the Zapier Zap is turned on (toggle is green) - Make sure you copied the correct Catch Hook URL into Pictor's Webhook step - Check Zapier's Zap History to see if any requests arrived - Test by running through the workflow manually and watching Zapier's live testing screen Data arrives but fields are wrong or missing? - Review the payload configuration inside Pictor's Webhook step — confirm you've mapped the right workflow variables - In Zapier, refresh the sample data by re-triggering the webhook and re-testing the action step Webhook step not available in my workflow? - Webhook steps are available on Pro and above plans. Check your plan under Account Settings → Billing. Tips - Name your Zapier Zaps clearly. Something like "Pictor Workflow → Sheets — Wedding signups" makes it easy to manage multiple Zaps. - Use Zapier Filters. Add a Filter step in Zapier if you only want certain events to trigger an action (e.g., only events where event_type = wedding). - Use Paths for branching. Zapier's Paths feature lets you route different payloads to different actions based on conditions. - Watch Zapier task usage. Each webhook call = one Zapier task. High-volume events can consume tasks quickly — check your Zapier plan limits. - Secure your webhook URL. Treat the Catch Hook URL like a password — anyone with it can trigger your Zap. Still stuck? We're here: - Chat: the chat widget in the bottom-right of app.pictor.pro - Email: hello@pictor.pro - Event emergency (Friday 4pm - Sunday 2am ET): call our 24/7 hotline at +1 (612) 473-8998

Android Setup Guide - Install, Sign In, and Run Your First Event

Android Setup Guide The Pictor Android app gives you the same photo, GIF, video, and AI features as iPad - built natively, not a web wrapper. This walkthrough covers getting the app, signing in, and connecting it to your account so you can run a real event from your phone or tablet. Before you start. You'll need a Pictor account. If you don't have one yet, sign up at app.pictor.pro first - it's free to create an account, and you can pick a paid plan whenever you're ready. What you'll need - An Android phone or tablet running Android 7.0 or newer - A stable internet connection (Wi-Fi recommended for events) - Your Pictor account email and password - About 5 minutes for first-time setup Which devices work? Pictor runs on most modern Android phones and tablets. We've tested on Samsung Galaxy (S/A series), Google Pixel, and OnePlus. If you're running older or unusual hardware, run a quick test event before showtime - better to find out at home than at a wedding. Step 1 - Install the Pictor app 1. Open the Google Play Store on your Android device 2. Search for "Pictor Photo Booth" (or follow the link in your Pictor account dashboard) 3. Tap Install 4. Wait for the download to finish, then tap Open The app is free to download. You only pay for a Pictor subscription when you're ready to run live events. Step 2 - Sign in 1. Open the Pictor app 2. Enter the email and password for your Pictor account 3. Tap Sign In If you've forgotten your password, tap Forgot password on the sign-in screen and follow the email reset link. Tip. If you're running multiple devices or handing the booth off to a teammate, create a sub-account for them from Account Settings → Users instead of sharing your login. Sub-accounts keep your event history clean and let you revoke access if someone leaves. Step 3 - Connect to your account Once you're signed in, the app will sync your: - Event templates - any workflows you've built on web or iPad - AI presets and styles - your saved AI prompt configurations - Branding assets - logos, overlays, and color palettes - License status - confirms your plan is active and which features are unlocked The first sync can take a minute or two if you have a large asset library. After that, syncs happen automatically in the background. Heads up. If your account is on a paid plan (Basic, Pro, Premium, or Enterprise), the Android app unlocks the same features as your iPad counterpart - including AI Video, custom prompts (Pro+), printing, and DSLR support (Pro+). Step 4 - Run a test event Before you take this device to a real event, run a quick test: 1. Tap Create Event in the app 2. Pick one of your saved templates (or start with a blank event) 3. Capture a test photo or video 4. Confirm the output looks right - check AI effects, branding, and sharing If anything looks off, you can edit the event in the web app and the Android device will sync the changes. Troubleshooting App won't install? - Confirm your device is running Android 7.0 or newer (Settings → About phone → Android version) - Make sure you have at least 200 MB of free storage - Restart the device and try again Sign-in keeps failing? - Double-check the email - it's the one you used to create your Pictor account - Reset your password from the sign-in screen if needed - Confirm you have an internet connection (try opening a web page in Chrome) Sync is stuck or empty? - Pull down on the events list to force a refresh - Sign out and sign back in - Check that your account is on an active paid plan if you expected Pro/Premium features to appear Camera not working? - Open your device's Settings → Apps → Pictor → Permissions and confirm Camera is allowed - Restart the app after granting permission Tips for running events on Android - Keep the app open during events. Android can be aggressive about backgrounding apps to save battery - plug the device in for long events. - Use a tablet for the booth, phone for testing. Tablets give you a bigger live view and are easier for guests to interact with. - Test your AI presets on the device you'll use at the event. Camera quality varies between phones, and AI outputs look slightly different across hardware. - Bring a hotspot or wired connection if you're at a venue with patchy Wi-Fi. Pictor needs internet for AI processing and gallery syncing. Still stuck? We're here to help. Reach out any time: - Chat: the chat widget in the bottom-right of app.pictor.pro - Email: hello@pictor.pro - Event emergency (Friday 4pm - Sunday 2am ET): call our 24/7 hotline at +1 (612) 473-8998 Can't wait to see what you make with Pictor.

Does Pictor have an app?

Pictor is available both on the Apple App Store and Google Play for Apple and Android devices. Click the badges below to install: Download on the App Store Get it on Google Play System Requirements: - iOS: iPadOS 16.0 or later - Android: Android 7.0 or later - Virtual Booth: Runs in any modern web browser (Chrome, Safari, Firefox, Edge) Need help getting started? Check out our Quick Start Guide once your app is installed.

Quick Start Guide — Your First Event in 10 Minutes

Welcome to Pictor! This guide gets you from sign-up to your first live photo booth as fast as possible. We'll cover the essentials — creating your account, setting up a Simple Mode event, testing it, and going live. If you're looking for advanced customization, check out Creating My First Event after you're comfortable with the basics. What You'll Need - Your device — Pictor runs on iPhone, iPad, Android phones and tablets, and as a Virtual Booth on any Mac or PC browser. Check system requirements for supported models. - A stable internet connection — Wi-Fi or a mobile hotspot. Pictor needs internet for AI processing. - A Pictor account — Sign up at app.pictor.pro if you haven't already. - A license — You'll need an active license to run live events. See Licenses and Tokens for details. Step 1: Download and Sign In 1. Download the Pictor app from the App Store (iOS) or Google Play (Android). 2. Open the app and sign in with the email and password you used to create your account. 3. You'll land on the Events screen — this is your home base. [Screenshot: Events screen after first login] Step 2: Create Your First Event 1. Tap the + button to create a new event. 2. Choose Simple Mode — it sets up smart defaults so you can get started fast. 3. Fill in the basics: Event Name, Client Name, and Start and End Dates. [Screenshot: Simple Mode event creation form] Tip: Don't overthink it for your first event. You can edit everything later. Step 3: Pick a Template In Simple Mode, Pictor will prompt you to choose a template — this determines how your guests' photos will look. - Browse the available templates and pick one that fits your event style. - Templates include overlays, layouts, and AI effects like style transfers. - You can preview how each template will look before selecting it. [Screenshot: Template selection screen] Tip: Start with a simple overlay or frame for your first event. AI effects are powerful but use tokens — make sure you have enough before going live. Step 4: Test Your Event Before going live, always test. From the Control Panel: 1. Simulate — Walks through the guest flow on-screen without using tokens. Use this first to check your screen flow and layout. 2. Test — Runs the full experience including AI processing (uses a test token). Use this to verify the output quality. [Screenshot: Control Panel with Simulate and Test buttons] Step 5: Go Live 1. Open the Control Panel. 2. Tap Launch Photo Booth. 3. Your iPad enters the guest-facing experience — you're live! While running, the Control Panel tracks session count, active status, and displays a QR code for the sharing station or virtual booth. Step 6: Share Photos with Guests By default in Simple Mode, Pictor enables a Sharing Station so guests can receive their photos via email, text, or QR code scan. For other sharing options (printing, Dropbox backup, virtual booth), see Output Delivery In-Depth. Quick Troubleshooting | | | | --- | --- | | Issue | What to Do | | App won't load | Check your internet connection and try restarting the app. See Loading Issues. | | Photos not sending via text/email | Check Email/Text Delivery Troubleshooting. | | Ran out of tokens | Top up under Billing → Tokens in your account. | | AI output looks wrong | Make sure you're using a supported template and re-run a Test. | What's Next? - Creating My First Event — The full walkthrough including Advanced Mode - Workflow Settings In-Depth — Build custom guest experiences - Using AI Effects in the Template Editor — Add AI-powered effects - How to Set Up and Use Printing — Connect a photo printer - Analytics — Track event performance Need Help? Reach out through the chat widget on pictor.pro or email support@pictor.pro.

Understanding Your Invoice

Understanding Your Invoice Your Pictor invoices are generated through Stripe, our payment processor. This article explains the most common invoice line items and billing questions so you always know exactly what you're being charged for. Common Invoice Questions Why do I see multiple charges on the same day? When you add or change licenses mid-billing cycle, Stripe creates separate line items to account for the change: - A charge for your new license configuration - A proration credit for unused time on your previous configuration This is normal — the credit offsets the charge so you only pay for what you actually use. Why was I charged less than the full monthly price? If you made changes to your licenses partway through a billing cycle (such as cancelling a license or changing your plan), Stripe calculates a proration credit based on the remaining days in your cycle. This isn't a refund — it's an automatic billing adjustment that ensures you're only charged for time used. What does "Unused time" mean on my invoice? "Unused time" is a credit line item that appears when your subscription changes mid-cycle. It represents the portion of your billing period that was already paid for but needs to be recalculated due to the change. This does not mean your access was removed early. Your licenses remain fully active until the end of the billing period. The credit simply corrects the billing math. Why did my price change after adding more licenses? Pictor offers volume discounts — when you cross a pricing threshold by adding more licenses, Stripe recalculates your rate. You'll see: - A credit for unused time at your previous price - A new charge for the remaining time at your discounted price The discount applies to all your active licenses, not just the new ones. Why do all my monthly licenses renew on the same date? All monthly licenses share a single renewal date, set by your first license purchase. Every license added afterwards syncs to that same date. This is by design — it means you receive one predictable invoice each month instead of multiple charges on different days. Why do my annual licenses have different renewal dates? Annual licenses purchased at different times each have their own renewal date based on when they were bought. If you purchase multiple annual licenses in a single checkout, they'll share the same renewal date. Licenses purchased separately will renew independently. I cancelled a license — why is it still active? When you cancel a license, it remains active until the end of your current billing period. You won't be charged again at renewal, but you keep full access until that date. There's no early termination — you've already paid for the remainder of the cycle. Licenses vs. Tokens Your invoice may include two types of charges: - License charges — Recurring monthly or annual subscription fees for your device licenses - Token charges — One-time purchases for token top-ups (e.g., "Token Top-Up – 50 tokens") These appear as separate line items on your invoice and are billed independently. Quick Reference | | | | --- | --- | | Invoice Wording | What It Means | | Unused time | A billing credit — not a refund. Adjusts your charges when licenses change mid-cycle. | | Monthly licenses | Your active recurring license subscription. | | With X% off | A volume discount has been applied based on your total license count. | | Token Top-Up | A one-time token purchase, separate from your license subscription. | If you have billing questions that aren't covered here, reach out to our support team and we'll be happy to help.

How to Upload & Use Custom Fonts in Pictor

📹 Watch the video tutorial Plan availability: Custom font upload is available on all Pictor plans — Basic ($49/mo), Pro ($99/mo), Premium ($149/mo), and Enterprise. No upgrade required. Looking for a feature that's only on certain plans? Check our Pricing page or the Licenses & Tokens article for the full feature breakdown. 1. Create a New Event 0:00 generated-image-at-00:00:00 - Open Pictor and select the option to create a new event. - Ensure that the event is set to advanced mode. - Name the event (e.g., 'custom font'). 2. Choose Your Experience 0:12 generated-image-at-00:00:12 - After creating the event, navigate to your flow. - Select the experience you want to work with. 3. Add a Template 0:24 generated-image-at-00:00:24 - Create a new template or open an existing one. - This template will be used to add text with the custom font. 4. Add Text to the Template 0:35 generated-image-at-00:00:35 - In the template, you can add text. - You can choose from the available fonts or search for a specific font. 5. Upload a Custom Font 0:47 generated-image-at-00:00:47 - To add a custom font, click on the upload option. - Navigate to your computer and select the font file you want to upload. Supported formats: TTF, OTF, WOFF (and EOT). 6. Select and Use the Custom Font 1:14 generated-image-at-00:01:14 - After uploading, select the custom font to use it in your template. - You can repeat the upload process for additional fonts if needed. 7. Check Font Quality 1:26 generated-image-at-00:01:26 - Be aware that the quality of the font may vary based on the files you upload. - Test the appearance of the font in your template. 8. Finalize and Search for Custom Fonts 1:32 generated-image-at-00:01:32 - Once uploaded, your custom fonts will be available under the document section. - You can search for your custom fonts to easily find and use them. 9. Conclusion 1:44 generated-image-at-00:01:44 - Review the steps and ensure everything is set up as desired. - Reach out for any questions or support.