The Flow tab is where you build the guest journey — the screens someone moves through from walking up to the booth to receiving their photo.
How to open it
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Go to Events.
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Find your event and click Edit & Launch.
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Click the Flow tab.
Flow is the third tab on the event.
What you start with
Every new event already has a working journey:
Media Screen → Choose Experience → Run Experience → Preview Output
If that does what you need, leave it alone.
Reading the canvas
The canvas runs top to bottom, from Start to End. The lines between cards are the path the booth takes.
Start card — settings that apply to the whole journey. Stage cards — one per screen, each with a row of icons. End card — where the journey finishes.
Every flow runs top to bottom, from Start to End.
Adding a stage
Click the + on the line between two cards, then pick a stage type.
Important - The + adds the stage at that exact point. A + inside a branch adds to the branch, not to the main path.
The picker tells you three things about each stage before you add it:
| What you see | What it means |
|---|---|
| PRO or PREMIUM badge | Adding this stage raises the event to that licence tier |
| BRANCHING badge | This stage can send guests down different paths |
| Already on this path, greyed out | The stage is already on the route the + sits on, so you cannot add a second one |
Search by name if the list is long.
The plus on a connector opens the stage picker, and inserts on that exact connector.
Reordering, editing and removing a stage
Use the buttons on the stage card.
| Button | What it does |
|---|---|
| Move stage up / Move stage down | The arrows. This is how you reorder |
| Edit stage | The pencil — opens the content editor |
| Styles | The palette — styles this stage only |
| Load template | Load saved content into this stage |
| Save template | Save this stage's content for reuse |
| Remove | The bin. The cards either side reconnect |
Important - Reorder with the arrows. Dragging a card does not move it in the journey.
Note - Not every stage has every button. Some stages cannot be removed, so they have no bin.
Use the arrows to move a stage up or down the path.
The stage types
| Stage | What it does |
|---|---|
| Media Screen | Show an image or video splash, optionally gated by a touch |
| Choose Experience | Offer templates; each can lead to a different path |
| Run Experience | Capture photo / video using the chosen template |
| Preview Output | Let the user preview the generated output |
| On Screen Delivery | Wait on screen while output is prepared, then deliver |
| Share Output | Capture email / SMS to deliver the output |
| Send the output to a printer | |
| Text Screen | A simple text screen with a continue button |
| Survey | Collect answers. Multi-experience mode branches on the response |
| Terms of Service | Display legal text with agree / disagree |
| QR Code Scanner | Prefill fields by scanning a QR code |
| AI Settings | Configure the AI experience |
| External | Open an external URL (redirect or modal) |
| Webhook | Send data to an external endpoint |
| Paywall | Charge before continuing |
Note - Templates are chosen on Choose Experience, not on Run Experience. Run Experience uses whichever template the guest picked.
Print, External, Paywall, QR Code Scanner, Webhook and On Screen Delivery.
Media Screen options
The most-used stage. Open it with the pencil.
| Option | What it does |
|---|---|
| Title, Subtitle, Body | The text on screen |
| In modal media | An image or video inside the card. Upload Image accepts PNG, JPG or GIF up to 10MB |
| Tap to move | Guests advance by tapping. Off means it advances on its own |
| Tap-to-move text | The prompt shown when Tap to move is on |
| Auto-advance after (seconds) | How long before it moves on by itself |
| Show continue button | Adds an explicit button |
| Show gallery button | Adds a link to the gallery |
| Hide timeout timer | Hides the countdown |
| Layout, Text position, Body text position | How the content is arranged |
The Start card
Six actions that apply to the whole journey.
| Action | What it does |
|---|---|
| Global style settings | Styling for every stage |
| Global text | Reusable text you can insert anywhere and update in one place |
| Booth behavior | What the booth does when a guest walks away mid-session |
| Load workflow template | Replace this journey with a saved one |
| Save workflow template | Save this journey for reuse on other events |
| Test preview | Saves, then opens the booth in a new tab |
Important - Load workflow template replaces the whole journey. Save the current one first if you might want it back.
Tip - Build your standard journey once, save it as a workflow template, and load it on every new event.
Settings for the whole flow live on the Start card.
Branching
A stage showing the Can branch badge can lead to different next stages depending on what the guest does.
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Click Add branch on the stage.
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Drag the new branch's endpoint onto the stage it should lead to.
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Save.
Important - A branch with no destination is an error and will stop you saving.
Warnings and errors
The builder checks the journey. A chip top right counts what it found — "1 issue(s) to review" — with the detail in a banner beneath the heading and a warning triangle on the stage responsible.
Errors stop you saving. Warnings do not.
A brand-new event arrives with one warning already showing:
WARNING: "Choose Experience" has no templates.
That is expected — the picker is in the journey, but you have not chosen which templates it offers yet.
Warnings are advice. Errors stop you saving.
The preview panel
The panel beside the canvas runs the real booth, so you can walk the journey without publishing anything.
| Control | What it does |
|---|---|
| Dimensions | Switch between device sizes, for example Mobile Vertical |
| Restart | Run again from the first screen |
| Eye | Hide or show the preview |
Tip - Check the journey at phone size as well as tablet. Guests using the virtual booth are all on phones.
The preview runs the real booth renderer, not a mockup.
Testing before the event
Two ways:
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Test preview on the Start card — saves, then opens the booth in a new tab.
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Simulation test on the Launchpad tab — walks the whole journey including delivery.
See also
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Choose Experience: Simple or Advanced — the two ways to offer templates
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Template Editor — designing what a capture turns into
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Output Delivery — how guests receive the resul