How to reach us, when we are available, and what to send so the first reply is a useful one rather than a question back.
Chat and email
Monday to Friday, 9am–5pm CST.
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Chat — the widget on pictor.pro, or Help & support in your account menu
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Email — see the contact details in your account
Messages outside those hours are monitored for emergencies.
Emergency phone support
For current subscribers with a live event in progress. The emergency line is for on-site problems during an event — for anything else, use chat or email and you will get a better answer.
What to include
Whatever the channel, these four things get you a useful first reply instead of a follow-up question:
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Your Event Code
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What you were doing and what happened
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The device and browser, or the booth device
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Your Version and Environment, from App information in your account menu
A screenshot of the error beats a description of it, every time.
App information has the version and environment we ask for.