Pictor sends a link to the photo rather than attaching the file. Guests tap the link to view and save their photo.
If the text arrives with no link at all, the message is missing its placeholder.
Fix it
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Open your event and click the Output tab.
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Expand Sharing Station and find SMS settings.
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Check that Message content contains
{{contentURL}}.
Copy it exactly. There is no # or any other character in front of it.
Example
Your output is ready, check it out here: {{contentURL}}
The message must contain {{contentURL}}, exactly as written.
Important - Adding a character in front of the token — for example #{{contentURL}} — will still save, but your guests will receive that character in their message and the link may not work.
Note - New events start with a working default: "Your output is ready, check it out here: {{contentURL}}". If you have not changed it, this is not your problem — see Troubleshooting: Email & Text Delivery.
See also
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Troubleshooting: Email & Text Delivery — the full checklist
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Email and text message sharing — how the message is buil