Account & Billing

How does licensing work when running multiple devices or events in Pictor?

Licensing Requirements for Pro Accounts: Devices and Events Overview When using a Pro account on Pictor.pro, it is essential to understand the licensing requirements to ensure compliance and smooth operation. Each Pro license is tied to a specific device or live virtual event, and multiple licenses may be required depending on your setup. Licensing for Devices Each device that operates under a Basic/Pro/Premium account requires its own license. For example, if you are using two photo booths at the same event, you will need to two separate licenses to cover both devices. This ensures that each device has the necessary permissions to function independently. Licensing for Events For virtual or live events, a basic, pro or premium license is required for each event being run simultaneously. If you are hosting multiple live events at the same time, you will need a separate license for each event. This policy ensures that each event is properly supported and managed. Examples of Common Scenarios - Two Photo Booths at One Event: If you have two photo booths operating at the same event, you will need two licenses—one for each booth. - Multiple Virtual Events: If you are running three virtual events simultaneously, you will need three separate licenses—one for each event. By adhering to these licensing requirements, you can ensure that your devices and events are fully supported under the Pro account plan.

How can I upgrade to Pro in Pictor and what does it include?

How can I upgrade to Pro in Pictor and what does it include? Overview of the Pro Plan The Pro plan in Pictor offers enhanced features and services designed for advanced users. It includes access to premium tools and capabilities, such as AI image generation, which are not available in the free version. How to Upgrade to Pro To upgrade to the Pro plan, follow these steps: 1. Log in to your Pictor account on the official website. 2. Navigate to the Billing section in your account settings. 3. Select the Pro plan from the available options. 4. Confirm your selection and complete the payment process. Once the upgrade is complete, you will gain access to all Pro plan features. Features and Costs of the Pro Plan The Pro plan includes a monthly subscription fee, which provides access to Pictor's pro services. Additionally, some features, such as AI image generation, may incur extra costs based on usage. These costs are calculated using a token system. AI Image Generation Token Usage AI image generation in Pictor operates on a token-based system. Each image generated requires a certain number of tokens. The exact number of tokens needed per image and the cost of tokens may vary, so it is recommended to check the latest pricing details in your account or on the Pictor website. Related Topics - Managing your Pictor subscription - Understanding token-based pricing in Pictor - Troubleshooting billing issues in Pictor

How can I cancel or modify my subscription?

To modify your billing with Pictor, head over to Billing within your Pictor account. From here, you can change your subscription, cancel, add tokens, view previous invoices and more.

Users

Create sub users within your Pictor account quickly and easily to allow more flexible access to team members. You can find Users under the main menu of your Pictor dashboard. When you create a new user, enter in their first and last name, desired user name and email address. They will receive an email from Pictor to create their own login which they can use independently from your main Pictor account. After you create an additional user, it will appear as follows within your users settings: By creating sub users, you are allowed to set user permissions by clicking the edit button: Need to Create a New User? See our step-by-step guide: Creating Additional Users.

Security

Pictor has an option where you can create a global passcode to prevent unauthorized viewing of galleries. Simply set a passcode within your account settings to allow all of your galleries to be protected.

Creating Additional Users

In the Users section, you can generate sub-users, granting access to Pictor without providing access to your admin account. Login to Pictor and under the Navigation, head to Users. Press the + symbol and enter in the information about the user you would like to create: This sub-user will receive information on how to create a Pictor account, which allow access to the Pictor dashboard. Managing User Permissions After creating additional users, you can manage their permissions from the Users settings page. Click the Edit button next to each user to: - Control access levels (e.g., event management, viewing only) - Set restrictions on billing and account settings - Enable or disable specific features For more details on user permissions and management, see the Users Overview.

What's Included in Pictor Enterprise (And Why We Do Things Differently)

Pictor was built by OutSnapped — a national photo booth company that has run hundreds of activations for brands like Netflix, Amazon, HBO, and Calvin Klein. We didn't build photo booth software from the outside looking in. We built it because we needed it ourselves. That means we know exactly what a photo booth operator needs to run a professional, client-ready business, and we've gone ahead and included those things in every plan, without making you upgrade just to look legitimate. Important: Enterprise is an add-on, not a standalone plan. Pictor Enterprise ($1,500/year) sits on top of an existing Basic, Pro, or Premium license. Your base license gives you access to the platform and features — Enterprise adds white-labeling infrastructure, dedicated support, and product co-development access on top of that. Both charges are separate and expected. What other platforms charge enterprise pricing for — that we include by default Other platforms have made a habit of locking basic professional features behind their most expensive tiers. Here are a few examples: • Analytics & reporting — Some platforms reserve client analytics for $189+/mo plans. Pictor includes analytics from Pro ($99/mo). • DSLR camera support — Reserved for upper tiers elsewhere. Pictor includes it on Pro. • Zapier & webhook integrations — Gated behind enterprise on some platforms ($189–$399/mo). Pictor includes Zapier on Premium ($149/mo). • AI features — Competitors charge $189/mo+ before AI effects unlock. Pictor includes AI on every plan. • Custom surveys & data capture — Often an enterprise add-on. Included in Pictor Pro. • Fully brandable galleries & microsites — Gated behind $189–$279/mo on other platforms. Pictor includes customizable galleries across plans. • Video capture — Locked behind higher tiers elsewhere. Pictor includes video on Premium ($149/mo). • Background removal — Often credits-only or plan-gated. Pictor includes it on Pro. We don't believe you should have to pay enterprise pricing just to send a professional gallery link or pull a post-event report. That's table stakes for running a real business. So what is Pictor Enterprise actually for? Pictor Enterprise is for operators who are scaling beyond individual events — running agencies, managing multiple clients, or wanting to build something truly custom. Enterprise add-on includes: White-Label & Custom Branding • White-labeled gallery and SMS URLs — your domain, not pictor.pro • White-labeled email delivery via your own SendGrid account • Custom domain setup (active within ~48 hours) Roadmap & Product Access • Prioritized feature requests — your input moves to the front of our development queue • Early beta access — try new features before they're released to the general public Custom Development • Access to our dev team for custom-scoped projects — build features, integrations, or experiences that no other operator has. Priced per project. Dedicated Support • A direct point of contact — not the support queue • Strategic onboarding and check-ins Who is Enterprise right for? Enterprise makes the most sense for: • Agencies managing photo booth experiences for multiple end clients • Operators who want full infrastructure-level white-labeling (custom domain, SendGrid, SMS) • Businesses that want to actively shape the Pictor roadmap • Operators with specific technical needs that require custom development If you're running events professionally but don't need custom branding infrastructure or co-development access, our Pro or Premium plans likely have everything you need — and that's by design. FAQ: Do I still need a monthly/annual license if I have Enterprise? Yes. Enterprise is an add-on to your base plan, not a replacement. You need an active Basic, Pro, or Premium subscription to use Pictor. Enterprise adds white-labeling, dedicated support, and roadmap access on top of whichever plan you're on. Reach out to our team at [email protected] or message us in the chat. We're happy to walk through which plan is the right fit for where your business is headed.

Billing & Licensing — Complete Guide

Billing & Licensing — Complete Guide Overview Pictor uses a two-part pricing model: subscriptions give you access to the platform and features, and tokens cover the cost of AI processing based on GPU usage. You need both to run live events: - Subscriptions (licenses) let you start events - Tokens control how much AI content is generated This guide covers everything — pricing, billing rules, licenses, events, and the token system. Subscription Plans Pictor offers three plans available on both monthly and annual billing. Annual billing saves approximately 17%. | Plan | Monthly | Annual | Best For | |------|---------|--------|----------| | Basic | $49/mo | $490/yr | New and small operators | | Pro (Most Popular) | $99/mo | $990/yr | Established operators running regular events | | Premium | $149/mo | $1,490/yr | High-volume, multi-booth operations | Enterprise add-on ($1,500/yr) unlocks account-wide white labeling, custom domain, branded delivery emails, and dedicated support. Enterprise is an add-on — it does not replace your base plan. You need an active Basic, Pro, or Premium subscription alongside Enterprise. For the latest pricing, visit pictor.pro/pricing. How Purchasing Works 1. Choose Your Billing Period Select Monthly or Annual. Annual billing provides the best value — roughly 17% savings compared to monthly. 2. Choose Your Plan Tier Select from Basic, Pro, or Premium. Each tier shows pricing, a feature summary, and a link to the full feature list. Higher tiers are backward compatible: - Pro licenses can run Basic and Pro events - Premium licenses can run Basic, Pro, and Premium events 3. Select Quantity One license = one active booth or event running at a time. If you need to run two events simultaneously, you need two licenses. Volume discounts apply automatically: - 5–9 active licenses → 10% off - 10+ active licenses → 15% off Licenses don't need to be purchased at the same time — the system counts all active licenses and applies the discount automatically once a threshold is reached. 4. Review & Complete Purchase Review your order summary — billing period, tier, quantity, discounts, and final amount — then click Complete Purchase. How Billing Works Billing Period - Monthly licenses — share one billing date. Added mid-cycle → pro-rated charges. - Annual licenses — renew independently unless purchased together. Coupons Enter a promotional coupon code during purchase to receive a discount. The order summary updates in real time. Coupons do not change your license tier or available features. Volume Discounts Discounts are based on your total active licenses — not when you purchased them. Once you hit 5 licenses, all of them get 10% off. At 10+, it's 15% off. Payment Methods The Payment tab in your Billing area lets you view and manage saved cards. The card marked Default is used automatically for all charges: purchases, renewals, pro-rata additions, and token top-ups. Invoice History The Invoices tab shows a complete record of all billing activity: - Invoice ID and date - Description of the charge or adjustment - Amount charged or credited - Payment status - Download link for the PDF Common line items: license purchases, renewals, pro-rata adjustments, volume discount credits, and token top-ups. How Licenses and Events Work What Is an Event Tag? Each event is automatically tagged based on the highest-level feature it uses: - Basic events use only Basic features - Pro events use at least one Pro-level feature - Premium events use at least one Premium feature The tag shows which license tier is required to start the event. A Premium license can start any tier of event. What Happens When Your Subscription Expires? If a subscription expires or is cancelled, your events continue to work normally until the end of your current billing period. At that point, the account locks — no new events can be started, and active events will pause. You can reactivate anytime by renewing your subscription. Multiple Licenses Each license has its own independent renewal date based on when it was purchased. You can add licenses as your event calendar grows without forcing everything to sync to one date. If you're unsure whether you need a second license for an upcoming event, reach out to us before the event and we'll advise. The Token System Tokens cover the processing costs for AI-generated elements on your outputs. Token pricing is directly tied to actual GPU usage. No tokens are included in your subscription. When you register a new account, you receive 25 free tokens as a one-time welcome bonus — these are not replenished. Tokens do not expire and can accumulate. Token Pricing | Token Amount | Total Price | Cost Per Token | |---|---|---| | 100 tokens | $20 | $0.20 | | 500 tokens | $75 | $0.15 | | 1,000 tokens | $120 | $0.12 | | 2,000 tokens | $200 | $0.10 | | 5,000 tokens | $450 | $0.09 | | 10,000 tokens | $800 | $0.08 | | 20,000 tokens | $1,400 | $0.07 | Buying 20,000 tokens costs $0.07 per token versus $0.20 for 100 tokens — a 65% discount. Plan ahead. How Tokens Are Used Standard non-AI outputs do not consume tokens. Token usage applies to: AI Images - Low processing — 1 token - High processing — 2 tokens AI Video - Low processing — 5 tokens - Medium processing — 10 tokens - High processing — 15 tokens Additional Features - Text messages — fractional tokens (less than 1) - Premium Background Removal — 1 token - Virtual Booth — 1 token per session after the first 500 sessions. Sessions that include at least one AI output are not charged an additional Virtual Booth token. Tip: Lower processing levels sometimes produce better results depending on your creative goal. We recommend trying the more economical option first. Viewing Token Costs in Your Templates When you set up your photo booth experience and select your templates in the workflow stage, the token cost per session is displayed next to each template name. Estimating Event Costs 1. Identify your templates and their token costs (visible in the workflow stage) 2. Estimate session volume — most events average 30–55 sessions per hour 3. Calculate total sessions — a 3-hour event typically won't exceed 180 sessions 4. Multiply: session count × token cost = approximate token usage Example: A 3-hour event using a Low-level AI image template (1 token per session) with 100 estimated sessions would use approximately 100 tokens. Running Out of Tokens During an Event You can purchase more tokens immediately from your billing page. New tokens become available instantly — you may need to refresh or restart your experience. Cancelling or Changing Your Plan You can cancel or downgrade your plan at any time: - Subscriptions do not renew on the next billing date - No penalties for canceling or downgrading - Cancelled licenses remain active until the next billing date — events are never cut off mid-cycle - When you downgrade, you lose access to higher-tier features after your renewal date After the billing date, the cancelled license is removed and your remaining licenses renew as normal. Quick Reference | Question | Answer | |---|---| | How do I buy or manage licenses? | app.pictor.pro/account-settings/billings | | How do I buy tokens? | app.pictor.pro/account-settings/billings → Tokens tab | | How many devices per license? | 1 active booth/event at a time per license | | Does a live Virtual Booth count as a device? | Yes — a live virtual booth consumes 1 license | | Do tokens expire? | No — they roll over indefinitely | | Can I align my license renewal dates? | Not directly, but each license has its own date so you can stagger purchases | | Do I need a base license if I have Enterprise? | Yes — Enterprise is an add-on, not a standalone plan | Related Articles - Licenses and Tokens — detailed token costs and event budgeting - What's Included in Pictor Enterprise - Output Delivery In-Depth - White Label Setup - Understanding Your Invoice Need help? Chat with us on this page or email [email protected].