### **Checkout will not open**

Try again, then contact support. Nothing is charged if checkout did not open.

### **A payment failed**

Check the card and try again. Nothing is added to **My Purchases** unless the payment completed.

### **My purchase is stuck on "Finalizing"**

Give it up to a minute. The message clears by itself once your copy is ready. If the purchase never appears and the payment went through, contact support with your invoice.

### **A purchase is missing**

Confirm the payment succeeded — you should have seen *"Purchase complete!"*. If it did and the item is not there, contact support with the invoice.

### **The Invoice button is greyed out**

Hover it. Either the purchase was free, so there is no invoice, or the receipt is not ready yet.

### **Create Event is greyed out**

Your copy of the experience is not ready. Wait a few minutes; if it stays greyed out, contact support.

### **I clicked Get on a free item by mistake**

It is in **My Purchases**. Nothing was charged, and it does not affect your events until you use it.

### **My search and filters keep resetting**

Refreshing the page clears them and takes you back to the **Marketplace** tab. This is normal.

### **I cannot save my listing**

Check all five: a title, a category, a selected item, a cover image and at least one preview image. Drafts need them too.

### **Something I bought does not behave as expected**

It was built for someone else's setup. Check the **Flow** tab for screens that need configuring, and run a **Simulation test** before using it live.