Checkout will not open Try again, then contact support. Nothing is charged if checkout did not open. A payment failed Check the card and try again. Nothing is added to My Purchases unless the payment completed. My purchase is stuck on "Finalizing" Give it up to a minute. The message clears by itself once your copy is ready. If the purchase never appears and the payment went through, contact support with your invoice. A purchase is missing Confirm the payment succeeded — you should have seen "Purchase complete!". If it did and the item is not there, contact support with the invoice. The Invoice button is greyed out Hover it. Either the purchase was free, so there is no invoice, or the receipt is not ready yet. Create Event is greyed out Your copy of the experience is not ready. Wait a few minutes; if it stays greyed out, contact support. I clicked Get on a free item by mistake It is in My Purchases. Nothing was charged, and it does not affect your events until you use it. My search and filters keep resetting Refreshing the page clears them and takes you back to the Marketplace tab. This is normal. I cannot save my listing Check all five: a title, a category, a selected item, a cover image and at least one preview image. Drafts need them too. Something I bought does not behave as expected It was built for someone else's setup. Check the Flow tab for screens that need configuring, and run a Simulation test before using it live.

Getting Started

Get a free Marketplace listing

Some listings cost nothing. They show Free and a Get button. Steps 1. Press Get on the card, or Get for Free on the listing. 2. You see "This item is free — add it to your account instantly, no payment needed." 3. Press Add to my purchases. A free listing: the price reads Free, and the button reads Get rather than Buy. A free listing: the price reads Free, and the button reads Get rather than Buy. Important A free item is added as soon as that box opens. Pressing Cancel closes the box but does not remove the item. If you opened it by mistake it is already in My Purchases. Nothing is charged, and it does not affect any of your events until you use it.

Getting Started

Connect Stripe so you can get paid for Marketplace sales

Connects your Stripe account so buyers' money reaches you. Buyers pay you directly; Pictor takes a percentage. Who it's for: Anyone who wants to sell. Do this before building your first listing. Steps 1. Go to Account Settings → Integrations. 2. Find the Stripe Connect card. 3. Press Connect. Stripe opens in a new tab. 4. Complete Stripe's form — your business details and where you want to be paid. 5. Come back to Pictor. The card now shows "You are successfully connected with Stripe" with a green tick, and your business name and email underneath. Stripe Connect in Account Settings → Integrations. Connect this before you list anything. Stripe Connect in Account Settings → Integrations. Connect this before you list anything.

Getting Started

How to read a Marketplace result card

Read a result without opening it. | On the card | What it means | | ------------------------------ | -------------------------------------------------------------- | | A star and a number, top left | The average rating | | A type label, bottom left | Whether it is a Template, a Full Experience or a Custom Prompt | | -25% badge, top right | A discount is running. Hover it to see when it ends | | Your listing, top right | Your own company listed this, so there is no Buy button | | Free, in green | No payment needed. The button reads Get instead of Buy | | A price with a line through it | The old price, before the discount | A result card. The rating sits top left, the type label bottom left, and View opens the full listing. A result card. The rating sits top left, the type label bottom left, and View opens the full listing. The count above the grid reads "18 templates". Nothing matching shows "No templates match your filters." Previous

Getting Started

Track your Marketplace sales, views and revenue

My Items — manage your listings and see how they are performing. Four figures sit across the top, each with an up or down arrow. | Figure | What it counts | | ----------------- | ------------------------------------------------ | | Total Sales | How many times your listings have sold | | Total Revenue | What you have earned | | Total Views | How many times your listings have been looked at | | Active Items | How many of your listings are live | My Items with a live listing: the four figures across the top, then price, sales, revenue, views, rating and status per row. My Items with a live listing: the four figures across the top, then price, sales, revenue, views, rating and status per row. The table underneath shows the same for each listing individually — price, sales, revenue, views, rating and status. Finding a listing - Search by name - Filter by type: All types / Full Experience / Template / Custom Prompt - Filter by state: All, Active, Draft - Press Load more for older listings Note There is no filter button for Paused listings. They appear under All. Tip Plenty of views but no sales usually means the price or the cover image, not the design. Views mean people found it; sales mean they were convinced.

Getting Started

Active, Paused and Draft: Marketplace listing statuses explained

Every listing is in one of three states. | Status | What it means | | ---------- | ----------------------------------------------------- | | Active | On sale. Buyers can find it and buy it | | Paused | Was live, temporarily withdrawn. Buyers cannot see it | | Draft | Saved but never published. Buyers cannot see it | A live listing in My Items, showing its Active status. A live listing in My Items, showing its Active status. Changing the status Press the ⋮ button at the end of the row in My Items: | Action | Appears when | | ----------- | -------------------------- | | Publish | The listing is a Draft | | Pause | The listing is Active | | Resume | The listing is Paused | Note You cannot change the status from the Edit Listing box. Use the ⋮ menu. Tip Pause rather than delete when you are only taking something down for a season. Deleting is permanent and takes the reviews with it.