Advice and answers from the Pictor.pro Team
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Getting Started
New to Pictor? Start here.
Planning Your Event
Set up and configure events, workflows, and output delivery.
Features & How-To
Guides for every Pictor feature — AI, templates, sharing, and more.
Printing & Delivery
Printing setup, DNP integration, and photo delivery troubleshooting.
Account & Billing
Plans, pricing, billing, licenses, and account management.
Troubleshooting & FAQ
Common issues, quick answers, and integrations help.
Drafts
Articles in progress - not yet published
Popular articles
What other people are reading right now.
Creating My First Event
Overview This guide walks you through creating your first event in Pictor — from opening the app to launching your photo booth. Whether you're setting up a quick activation or a fully customized experience, you'll be up and running in minutes. Step 1: Open the App and Sign In Launch the Pictor app on your iPad and sign in with your account credentials. Once logged in, you'll land on the Events screen, which shows all your upcoming and past events. [Screenshot: Events screen showing list of events with + button visible] Step 2: Create a New Event Tap the + button to create a new event. You'll be asked to choose between two creation modes: - Simple Mode — Sets up a ready-to-go event with smart defaults. Perfect for getting started quickly or when you don't need heavy customization. You can always switch to Advanced Mode later. - Advanced Mode — Gives you full control over every detail: workflow steps, output delivery methods, event security, and more. Best for experienced operators or complex event setups. If this is your very first event, Simple Mode is a great place to start. You can always customize further once you're comfortable. [Screenshot: Mode selection screen showing Simple and Advanced options] Step 3: Enter Event Details Fill in the basic information for your event: - Event Name — Give your event a clear, recognizable name (e.g., "Sarah & Tom's Wedding" or "Acme Corp Holiday Party"). - Client Name — The name of the person or company you're running the event for. This helps you organize events and filter them later. - Start and End Dates — Set when the event begins and ends. These are used for scheduling and analytics. - Description (optional) — Add any notes for yourself or your team about the event. [Screenshot: Event details form with name, client, and date fields] Step 4: Set Up Your Workflow The Workflow is the heart of your event — it defines what your guests experience from the moment they step up to the booth. Simple Mode In Simple Mode, Pictor sets up a default workflow for you. You'll typically just need to pick a template (the AI style or effect you want to use), and you're ready to go. The app handles the screen flow automatically. Advanced Mode In Advanced Mode, you'll use the Visual Workflow Builder — a drag-and-drop editor where you design the exact sequence of screens your guests will see. Every workflow starts with a START node, and you add steps from there: - Media Screen — A welcome or instruction screen with a title, subtitle, body text, and optional background image. You can set it to advance on tap or after a timer. - Choose Experience — Lets guests pick from multiple AI experiences or templates. - Survey — Collect guest info or feedback before or after the capture. - Capture / AI Processing — The main photo or video capture step, which runs the AI template you've selected. You can also choose from pre-built workflow templates to get a head start, then customize from there. [Screenshot: Visual Workflow Builder showing START node with connected steps] For a full deep-dive into workflows, see Workflow Settings In-Depth. Step 5: Choose Your Output Delivery Output Delivery controls how guests receive their photos and videos after the experience. Common options include: - Sharing Station — Guests email, text, or scan a QR code to get their content on a secondary device. - Printing — Send outputs directly to a connected photo printer. - Virtual Booth — Share a link so remote guests can participate from their own devices. - Dropbox — Automatically back up all outputs to a Dropbox folder. You can enable multiple delivery methods for the same event. In Simple Mode, the Sharing Station is enabled by default. [Screenshot: Output Delivery panel showing available delivery methods] For full details on every delivery method, see Output Delivery In-Depth. Step 6: Review and Save Once your event details, workflow, and output delivery are configured, save your event. You'll land on the Event Dashboard, which is your command center for the event. From the dashboard, you can jump back into any section to make changes — Event Settings, Workflow, or Output Delivery — at any time before or even during the event. [Screenshot: Event Dashboard showing the three main sections] Step 7: Test Before You Go Live Before your event, always run a test to make sure everything works as expected. From the Control Panel, you have three launch options: - Simulate — Runs through the guest workflow on-screen without using any tokens. Great for checking your screen flow and layout. - Test — Runs the full experience including AI processing, but uses a test token so you can verify the actual output quality. - Virtual — Launches a virtual booth you can access from any device via a shareable link. Useful for remote walkthroughs or client approvals. Use Simulate first to verify the flow, then Test to confirm the AI output looks right. [Screenshot: Control Panel showing Simulate, Test, and Virtual launch buttons] Step 8: Launch Your Photo Booth When it's showtime, head to the Control Panel and tap Launch Photo Booth. Your iPad will enter the guest-facing experience, and you're live! While the booth is running, the Control Panel tracks: - Session count — How many guests have used the booth so far. - Active status — Whether the booth is currently running. - QR code — A scannable code guests can use to access the virtual booth or sharing station. You can also access the Control Panel from a secondary device to monitor the event without interrupting the guest experience. Tips for a Great First Event - Start simple — Use Simple Mode and a single AI template for your first event. You can explore Advanced Mode once you're comfortable. - Test your workflow — Always run Simulate and Test before the event starts. Catching issues early saves stress on event day. - Check your internet connection — Pictor needs a stable internet connection for AI processing. If Wi-Fi is unreliable at the venue, consider a mobile hotspot. - Set up printing early — If you're printing, connect and test your printer well before guests arrive. See How to Set Up and Use Printing for details. - Keep your iPad charged — A long event can drain your battery. Keep it plugged in or bring a backup power source. - Have backup tokens — Make sure your token balance has enough headroom for the expected number of guests. Next Steps Now that you've created your first event, explore these guides to get the most out of Pictor: - Event Settings In-Depth — Security, data management, and launch options. - Workflow Settings In-Depth — The full guide to the visual workflow builder. - Output Delivery In-Depth — All delivery methods explained. - Analytics — Track session counts, sharing stats, and more. Need Help? If you run into any issues or have questions, reach out to our support team through the chat widget on pictor.pro or email us at support@pictor.pro. We're here to help you run a great event!
Getting StartedWhat is Pictor?
Pictor revolutionizes the traditional photo booth experience by incorporating facial recognition, customizable backdrops, and digital props using AI technology. Our software maintains the engagement and personalization of a traditional photo booth while elevating events with high-quality pictures and interactive features enhanced by AI. Pictor offers a fully customizable experience aligned with brand identity, engaging audiences with a unique, game-changing event experience. The AI technology behind Pictor represents the latest innovation in instant photography, with a patent pending status for this groundbreaking real-time photography AI platform. This technology combines advanced AI for real-time photo capture and processing, marking a new era in event photo experiences. How Does It Work? Pictor captures photos, applies AI effects, and delivers results to guests in three steps. See the full breakdown in What does Pictor do and how does it work?.
Getting StartedApplication Information
See the latest build of Pictor under Application Information area and read more about our privacy policy.
Printing & DeliveryPrinting
Pictor supports direct printing from both the web app and the iPad app, letting you deliver physical prints at live events. This guide walks you through enabling printing, configuring your settings, and managing print jobs from the event gallery. Note: Printing is available on all Pictor plans, including Basic ($49/mo). For DNP printer support, use the free Print Partner App (Mac/PC). Print Partner App The Pictor Print Partner App is a lightweight desktop application that connects Pictor to your printer. It works with a wide range of printers — though we've done our most extensive testing with DNP dye-sublimation printers (DS-RX1, DS620, DS820, etc.) and recommend them for the best results at live events. The app acts as a local bridge, receiving print jobs from Pictor and sending them directly to your connected printer. Download and Install Download the Print Partner App for your operating system: - Windows: Download for Windows - macOS: Download for macOS Installation is straightforward — run the installer, choose a destination folder, and follow the on-screen prompts. No advanced configuration is needed during setup. App Overview Once installed, the Print Partner App has three main sections: - Print Jobs — Shows all print jobs received from Pictor, including their status (queued, printing, completed, or failed). - Devices — Displays detected printers and their connection state. When your printer is connected and configured correctly, it will show as connected here. - Logs — Provides detailed logs for troubleshooting, including connection events, print job processing, and error messages. Important: Always launch the Print Partner App before enabling printing in Pictor. The app needs to be running for Pictor to detect and communicate with your printer. Step 1: Enable Printing on Your Event Open the event you want to configure and navigate to Output Delivery (in the left sidebar or event settings area). Find the Printing option and toggle it on. If the Print Partner App is running on your computer, Pictor will automatically detect the connection — look for a green status indicator confirming the link is active. Make sure to Save your settings before moving on. Add Printing to Your Event Workflow Next, go to your Event Workflow configuration and add Printing as a stage in the workflow (typically the final step). Here you can configure whether printing happens automatically after capture and set the maximum number of print copies allowed per session. Step 2: Select Your Printer After enabling printing, you'll see a list of printers available on your device or network. Select the printer you'd like to use for this event. Commonly used event printers: - DNP dye-sublimation printers (DS-RX1, DS620, DS820) — our most tested and recommended choice for photo booth events. Fast print speeds, high-quality output, and well-supported through the Print Partner App. - HiTi printers — another reliable dye-sub option for on-site printing. - Standard inkjet/laser printers — can be used for proofing or lower-volume events, though dye-sub printers are recommended for professional results. Tip: Install your printer's drivers and verify it prints a test page from your device before the event. This avoids troubleshooting during a live event. Step 3: Configure Paper Size and Layout Under the printing settings, choose your paper size to match the media loaded in your printer. Common sizes include: - 4×6" — standard photo print, most common for events - 5×7" — slightly larger print option - 6×8" / 6×9" — available with compatible DNP printers - 2×6" strips — classic photo strip layout (requires cutter or pre-cut media) Make sure the paper size setting in Pictor matches the actual media loaded in your printer. A mismatch can cause cropping issues or print errors. Step 4: Advanced Settings Pictor includes a few advanced print options that let you fine-tune the experience: Cutter Settings If your printer has a built-in cutter (common on DNP printers), you can enable or disable it from within Pictor. This setting is password-protected on iPad — you'll need to enter your device passcode to change it. Once saved, the cutter preference persists across print jobs for that event. Print Copies You can set the default number of copies per print. For high-traffic events, setting this to 1 helps conserve media. You can always reprint from the gallery if a guest needs an additional copy. Auto-Print When enabled, images are automatically sent to the printer as soon as they're captured — no manual intervention needed. This is ideal for high-volume events where you want every guest to walk away with a print. Step 5: DNP Printer Driver Settings (Advanced) If you're using a DNP printer with the Print Partner App, there are additional driver-level settings you can fine-tune for optimal results. These are accessed by clicking the gear icon in the upper-right corner of the Print Partner App, selecting your printer from the dropdown, then clicking More Settings → Advanced. Paper Size — Must match your booth layout exactly. A mismatch will cause cropping or scaling issues. Copy Count — Control the number of copies from the Pictor app, not the driver. Avoid setting driver-level duplication to prevent double prints. Print Quality — Use High-speed for live events (faster output with excellent quality). Switch to High-quality only for studio or premium print modes where speed isn't critical. ICM Method — Set to ICM Handled by Host System. This lets Windows manage color using the printer's ICC profile for accurate color output. ICM Intent — Set to Pictures. This rendering intent is optimized for photos and preserves skin tones and gradients. Advanced Printing Features — Keep this Enabled. It unlocks optimizations specific to your DNP model (e.g., DS620). Pages per Sheet — Let the Pictor app handle layouts. The driver should print exactly what it receives. Border — Disable borders for edge-to-edge printing. Any borders should be part of your booth design/template, not added by the driver. Overcoat Finish — Choose Glossy for events and parties (vibrant, eye-catching). Use Matte for premium or studio-style booths (softer, more refined look). Print Re-try — Enable this. It's critical for unattended booths — the printer will automatically retry failed prints, preventing lost prints during ribbon hiccups or minor errors. 2-inch Cut — Enable if you are printing 2×6 photo strips. Disable for standard 4×6 prints. Printing from the Gallery You can also print images on demand from the event gallery: 1. Open the event gallery. 2. Select the image you want to print. 3. Tap or click the Print button. If the Save option is enabled, the image will be saved to the gallery before being sent to the print queue. If Save is turned off, the image goes directly to the printer. This is useful for reprinting a guest's photo or printing specific selections from a larger session. Troubleshooting Printing Issues Printer not showing up? - Make sure the printer is powered on and connected to the same network as your device (or connected via USB). - If using a DNP printer, confirm the Print Partner App is running and shows the printer as connected in the Devices tab. - On iPad, ensure the printer supports AirPrint or that the appropriate printer app/driver is installed. - Restart the printer and refresh the printer list in Pictor. Prints are cropped or cut off? - Verify the paper size in Pictor matches the media loaded in your printer. - If using the Print Partner App, also check that the Paper Size in the DNP driver settings matches your booth layout. - Check your output resolution — higher-resolution outputs will print more cleanly. - If using a custom overlay or template, ensure the design accounts for safe margins around the print edges. Print quality is poor? - Dye-sublimation printers deliver the best quality for photo booth events. Inkjet printers may produce lower-quality results, especially at speed. - Make sure you're using the correct media for your printer model. - If prints appear washed out, check your image brightness and contrast settings in the workflow. - For DNP printers, verify ICM Intent is set to Pictures in the Print Partner App's advanced settings. Print queue stuck? - Check the Print Jobs tab in the Print Partner App for failed or stuck jobs. - Check your device's print queue (System Preferences → Printers on Mac, or Settings → Printers on Windows). - Clear any stuck jobs and try reprinting from the gallery. - If the issue persists, check the Logs tab in the Print Partner App for error details, then restart both the printer and the app. Tips for Live Events - Launch Print Partner App first. Always start the Print Partner App before enabling printing in Pictor so the connection is ready. - Bring extra media and ribbon. For a 4-hour event, having at least 400 prints' worth of media is a good starting point, though usage varies. - Test print before guests arrive. Run at least 2–3 test prints to verify color, alignment, and cutter settings. - Keep the printer ventilated. Dye-sub printers generate heat — avoid enclosing them in tight spaces. - Save your configuration. After dialing in your Print Partner App and Pictor settings, save everything before the event starts. Use default settings when unsure, and adjust incrementally. - Have a backup plan. Enable digital sharing (QR code, email, text) as a fallback in case of printer issues. You can always reprint later from the gallery. Still Having Issues? If printing isn't working as expected, reach out to us: - Use the chat widget in the bottom-right corner of app.pictor.pro - Email us at support@pictor.pro Include your event name, printer model, and a description of the issue so we can help you faster. If using the Print Partner App, exporting the Logs from the app can help us diagnose the problem quickly.
Getting StartedWhat does Pictor do and how does it work?
Using Pictor's AI Photo Booth in 3-Steps Take Your Picture As with all photo booth experiences, the fun begins with a simple press of a button. Pose for the camera and get ready for the fun part. The AI Magic After you've taken your photo, it's time for the magic to happen. Our incredible AI platform processes your photo based on your direction. From custom backdrops to recolors to digital props and more, your wildest dreams can be made reality. Show the World Once your photos are finished processing, you can immediately share your incredible new creations to social media. Create online chatter for your brand with every share of your pictures. Learn More For a complete overview of what Pictor is and what it offers, see What is Pictor?.
Getting StartedWhat are the system requirements to run Pictor?
What are the system requirements to run Pictor? Pictor runs across all major platforms — iPad, iPhone, Android tablets/phones, Mac, PC, and web. Here's what you need for each. iPad & iPhone (Recommended for Live Events) For the best experience capturing photos at live events, we recommend devices with high-resolution front-facing cameras. Minimum iOS version: iOS 12.4 or newer iPad - iPad Pro 11-inch (2nd generation or newer) - iPad Pro 12.9-inch (4th generation or newer) - iPad Air (4th generation or newer) - iPad (9th generation or newer) - iPad mini (6th generation or newer) iPhone - iPhone 11 or newer Note: Apple frequently releases new models. Any newer iPad or iPhone running iOS 12.4 or later will also work. For the smoothest AI processing, a device with an A13 Bionic chip or later is recommended. Android Tablets & Phones Pictor has a native Android app available on Google Play. It supports most modern Android devices running Android 7.0 (Nougat) or newer. Recommended specifications: - 4GB+ RAM (8GB recommended for AI processing) - 64GB+ storage - Qualcomm Snapdragon 865 or equivalent processor (or newer) - High-resolution front-facing camera (8MP+ recommended) Tip: Android performance can vary across manufacturers. For mission-critical events, we recommend testing Pictor on your Android device before event day. Mac & Windows PC Pictor does not currently have a native Mac or PC desktop app. On these devices, operators run Pictor through the Virtual Booth — no download required, just a modern web browser. Recommended browsers: - Chrome 90+ (best performance) - Safari 15+ (Mac) - Edge 90+ (Windows) - Firefox 90+ Note: JavaScript must be enabled. An internet connection is required. Print Partner App (for DNP Printers) If you are connecting a DNP printer to your setup, there is a separate Pictor Print Partner native app available for download: - Mac: requires macOS 15 (Sequoia) or newer - Windows: requires Windows 10 or newer (64-bit) The Print Partner app is only needed for printer connectivity — it is not required to run the booth itself. Web Browser (app.pictor.pro) You can access the Pictor dashboard from any modern web browser. For the best experience, we recommend: - Chrome 90+ (recommended for best performance) - Safari 15+ (Mac) - Edge 90+ (Windows) - Firefox 90+ JavaScript must be enabled. The dashboard requires an internet connection to manage events, view galleries, and access settings. General Requirements - Internet connection — required for the Pictor dashboard and cloud features. Event capture can operate with intermittent connectivity; uploads sync when reconnected. - Pictor account — free to create at app.pictor.pro. No credit card required. - Stable WiFi or cellular data — recommended for sharing, printing, and AI processing.