If your Sharing Station isn't displaying images or videos correctly, this guide will help you troubleshoot the most common issues. Images Appear as "Ghost" or Placeholder Thumbnails If images on the Sharing Station look faded, blank, or show as ghost-like placeholders that never fully load: 1. Check your internet connection. The Sharing Station requires a stable internet connection to pull images from the cloud. Test connectivity on the Sharing Station device by opening a web browser. 2. Wait for cloud processing to complete. If your event uses AI effects or cloud-based rendering, a temporary placeholder image is displayed while the final output is being generated. This is normal — the final image should replace the placeholder automatically within a few moments. 3. Refresh the Sharing Station. Go back to the Event Settings page and click the Sharing Station button in the Control Panel at the bottom of the page to relaunch it. This forces the gallery to reload and pull the latest content. 4. Check that the event is still running. The Sharing Station pulls sessions from the active event. Make sure the main booth event has not been stopped or paused — you can confirm this on the dashboard where live events show a green dot. 5. Restart the Sharing Station device. If the issue persists, restart the iPad or tablet running the station, then relaunch the Sharing Station from the Pictor dashboard. Videos Not Showing on the Sharing Station If photos appear on the Sharing Station but videos are missing: 1. Confirm video rendering is complete. Videos take longer to process than photos, especially with AI effects applied. You can check the Generated Media count in the Control Panel on the Event Settings page — if it's still incrementing, processing is ongoing. 2. Check your event type. Ensure you are running an Advanced event (shown as a blue "ADVANCED" badge on your event card). Simple events may have limited video support. 3. Verify your license level. Video features and the Sharing Station both require a Pro-level license or higher. The Sharing Station toggle in Output Delivery shows a "Pro" badge — if your license doesn't cover Pro features, it won't work. 4. Refresh the Sharing Station. Relaunch the Sharing Station from the Control Panel on the Event Settings page. No Sessions Appearing on the Sharing Station If the Sharing Station gallery is completely empty: 1. Confirm the main booth is actively capturing. Sessions only appear on the Sharing Station after guests complete a session. Check the Virtual Session and Physical Session counts in the Control Panel on the Event Settings page. 2. Verify the Sharing Station is enabled. Click Output in the left sidebar of your event → scroll down to find SHARING STATION (marked with a "Pro" badge) → confirm the toggle is set to On. 3. Make sure both devices are on the same event. The Sharing Station must be launched from the same event that the main booth is running. Each event has a unique Event Code shown on the Event Settings page. 4. Check your internet connection on both the main booth device and the Sharing Station device. Sharing Methods Not Working If guests can see their images but sharing (email, text, AirDrop, etc.) isn't working: 1. Verify sharing methods are enabled. Click Output in the left sidebar of your event settings. Check that the sharing methods you want (email, SMS, download, etc.) are toggled on. 2. Check your email/SMS configuration. If email or text sharing isn't working, ensure your messaging settings are properly configured with valid sender information. See our Email and Text Message Sharing guide. 3. Test with a different sharing method. If one method fails, try another to isolate whether it's a method-specific issue or a broader connectivity problem. Still Having Issues? If none of the above steps resolve your problem, contact our support team through the chat widget on this page or email support@pictor.pro. Please include: - Your Event Code (found on the Event Settings page, e.g., "VC5MVG") - The device(s) you're using for the Sharing Station - A screenshot or description of the issue - Your session counts from the Control Panel (Virtual Sessions, Physical Sessions, Generated Media)

Features & How-To

Using Pictor with a DSLR

The DSLR feature allows operators to connect a professional DSLR or mirrorless camera directly to Pictor, delivering high-quality images with full manual control over exposure, focus, and color. Requires a Pro or higher license. How It Works The DSLR feature has two independent configuration layers: - Preview Settings — control how the camera behaves during live view. Changes are visible in real time and optimized for responsiveness. - Capture Settings — control how the final photo is taken. Applied only at the moment of capture and may differ from what you see in preview. The system automatically switches between the two. This is why the preview can look different from the final image — they are intentionally separate. 1. Accessing DSLR Settings 1. Open the desired Event in your Pictor dashboard. 2. Navigate to the Devices section. 3. When a DSLR is connected via USB, it appears in the device list (e.g. Canon EOS 400D — Detected). At this stage the camera is detected but not yet active. 4. Toggle the camera ON to enable it. Initialization After enabling, the system initializes the camera and loads its supported settings. This may take a few seconds — wait until the camera is fully ready before adjusting settings. Settings become available progressively during this phase. 2. DSLR Settings Overview ⚠ Important: Available settings vary by camera manufacturer and model. Pictor dynamically shows only options supported by the connected camera. Recommended starting point: Set Exposure Mode → M (Manual). Manual mode unlocks full control of ISO, Shutter, Aperture, and more. Preview Settings (Live View) Control how the camera behaves during live preview. Adjustable settings include: - Exposure Mode — controls whether you or the camera manages exposure - ISO — sensor sensitivity; higher ISO = brighter but more noise - Aperture (f-stop) — depth of field and light entry; lower f-stop = more blur + brighter image - Shutter Speed — how long light hits the sensor; faster = sharper images - Exposure — overall image brightness - Image Quality — resolution and format (varies by model) - White Balance — corrects lighting color automatically or manually - Color Temp (Kelvin) — fine-tune white balance for warmer or cooler tones Autofocus controls (in Preview Settings): - Size of one focus step - Pause between focus steps - Focus Time — set to the lowest value for faster, smoother capture experience - Autofocus during countdown — enables continuous autofocus until capture; recommended when guests move frequently - Autofocus during capture Click Start Live View to see the camera feed in real time. Changes to Preview Settings are reflected immediately. Capture Settings Define how the camera behaves when the photo is actually taken. These settings are applied only during capture and control the final image output. They may differ from Preview Settings — always take a test photo to confirm the result before going live. 3. Assigning DSLR to Templates Each template must be told which camera source to use. 1. Open your template in the Capture Configure section. 2. Locate Camera Source and select DSLR Camera (e.g. Canon EOS 400D). 3. Save the template, then save the event. 4. Launching the Event When you start the event: - The DSLR automatically initializes and switches into Live View - Preview Settings control how the image appears during the guest experience - Capture Settings are applied when the photo is taken 5. Adjusting Settings During the Event Camera settings can be changed while the event is running without stopping it. Triple tap on the right side of the screen to open DSLR settings. Both Preview and Capture Settings can be updated and changes apply immediately. 6. Troubleshooting Camera stops responding after changing settings Usually caused by a dropped USB connection or camera freezing during Live View. Fix: Turn the camera off → wait 2 seconds → turn back on to reset the camera state. Live View not showing Check the following: - DSLR is toggled ON in Devices - USB cable is firmly connected - Camera is not in video mode - Camera is not switch-locked Some settings are greyed out or disabled Cause: Camera is not in Manual (M) mode, or the setting isn't supported by your camera model. Fix: Set Exposure Mode → M to unlock full control. The system only shows settings supported by the connected camera. Preview is dark when using flash Preview does not reflect flash output — the camera preview shows available ambient light only. External flash is applied only during capture. The final image will appear brighter than the preview. Autofocus is inconsistent Focus behavior depends on autofocus settings, focus timing configuration, and camera capabilities. Autofocus may behave differently between preview, countdown, and capture. Adjust focus step size, pause, and focus time in Preview Settings. 7. Best Practices - Wait for initialization — always wait until the camera is fully ready before adjusting settings - Start in Manual mode — set Exposure Mode → M for full control and more predictable results - Validate the final output — preview does not always match the final image; always take a test photo before going live - Test at the actual venue — lighting conditions vary significantly; adjust ISO, exposure, and white balance on location - Recommended baseline settings: ISO 400–800 · Aperture f/4 · Shutter 1/125s — then fine-tune from sample captures - Set Focus Time to the lowest value — reduces lag and speeds up guest flow - Use runtime adjustments if needed — triple tap the right side of the screen to update settings mid-event without stopping it - Keep spares ready — spare USB cables and battery/AC adapters prevent interruptions

Getting Started

Create an Account

Registering with Pictor is quick and easy! Head over to https://pictor.pro/ and navigate to Register on the main menu (https://app.pictor.pro/register). Simply fill out the registration form and you'll be granted access into the Pictor dashboard to get started with your first event. Please reach out to support@pictor.pro with any questions or issues.

Getting Started

What is Pictor?

Pictor revolutionizes the traditional photo booth experience by incorporating facial recognition, customizable backdrops, and digital props using AI technology. Our software maintains the engagement and personalization of a traditional photo booth while elevating events with high-quality pictures and interactive features enhanced by AI. Pictor offers a fully customizable experience aligned with brand identity, engaging audiences with a unique, game-changing event experience. The AI technology behind Pictor represents the latest innovation in instant photography, with a patent pending status for this groundbreaking real-time photography AI platform. This technology combines advanced AI for real-time photo capture and processing, marking a new era in event photo experiences. How Does It Work? Pictor captures photos, applies AI effects, and delivers results to guests in three steps. See the full breakdown in What does Pictor do and how does it work?.

Getting Started

Application Information

See the latest build of Pictor under Application Information area and read more about our privacy policy.

Drafts

Does Pictor have an app?

Pictor is available both on the Apple App Store and Google Play for Apple and Android devices. Click the badges below to install: Download on the App Store Get it on Google Play System Requirements: - iOS: iPadOS 16.0 or later - Android: Android 7.0 or later - Virtual Booth: Runs in any modern web browser (Chrome, Safari, Firefox, Edge) Need help getting started? Check out our Quick Start Guide once your app is installed.