If your Sharing Station isn't displaying images or videos correctly, this guide will help you troubleshoot the most common issues. Images Appear as "Ghost" or Placeholder Thumbnails If images on the Sharing Station look faded, blank, or show as ghost-like placeholders that never fully load: 1. Check your internet connection. The Sharing Station requires a stable internet connection to pull images from the cloud. Test connectivity on the Sharing Station device by opening a web browser. 2. Wait for cloud processing to complete. If your event uses AI effects or cloud-based rendering, a temporary placeholder image is displayed while the final output is being generated. This is normal — the final image should replace the placeholder automatically within a few moments. 3. Refresh the Sharing Station. Go back to the Event Settings page and click the Sharing Station button in the Control Panel at the bottom of the page to relaunch it. This forces the gallery to reload and pull the latest content. 4. Check that the event is still running. The Sharing Station pulls sessions from the active event. Make sure the main booth event has not been stopped or paused — you can confirm this on the dashboard where live events show a green dot. 5. Restart the Sharing Station device. If the issue persists, restart the iPad or tablet running the station, then relaunch the Sharing Station from the Pictor dashboard. Videos Not Showing on the Sharing Station If photos appear on the Sharing Station but videos are missing: 1. Confirm video rendering is complete. Videos take longer to process than photos, especially with AI effects applied. You can check the Generated Media count in the Control Panel on the Event Settings page — if it's still incrementing, processing is ongoing. 2. Check your event type. Ensure you are running an Advanced event (shown as a blue "ADVANCED" badge on your event card). Simple events may have limited video support. 3. Verify your license level. Video features and the Sharing Station both require a Pro-level license or higher. The Sharing Station toggle in Output Delivery shows a "Pro" badge — if your license doesn't cover Pro features, it won't work. 4. Refresh the Sharing Station. Relaunch the Sharing Station from the Control Panel on the Event Settings page. No Sessions Appearing on the Sharing Station If the Sharing Station gallery is completely empty: 1. Confirm the main booth is actively capturing. Sessions only appear on the Sharing Station after guests complete a session. Check the Virtual Session and Physical Session counts in the Control Panel on the Event Settings page. 2. Verify the Sharing Station is enabled. Click Output in the left sidebar of your event → scroll down to find SHARING STATION (marked with a "Pro" badge) → confirm the toggle is set to On. 3. Make sure both devices are on the same event. The Sharing Station must be launched from the same event that the main booth is running. Each event has a unique Event Code shown on the Event Settings page. 4. Check your internet connection on both the main booth device and the Sharing Station device. Sharing Methods Not Working If guests can see their images but sharing (email, text, AirDrop, etc.) isn't working: 1. Verify sharing methods are enabled. Click Output in the left sidebar of your event settings. Check that the sharing methods you want (email, SMS, download, etc.) are toggled on. 2. Check your email/SMS configuration. If email or text sharing isn't working, ensure your messaging settings are properly configured with valid sender information. See our Email and Text Message Sharing guide. 3. Test with a different sharing method. If one method fails, try another to isolate whether it's a method-specific issue or a broader connectivity problem. Still Having Issues? If none of the above steps resolve your problem, contact our support team through the chat widget on this page or email support@pictor.pro. Please include: - Your Event Code (found on the Event Settings page, e.g., "VC5MVG") - The device(s) you're using for the Sharing Station - A screenshot or description of the issue - Your session counts from the Control Panel (Virtual Sessions, Physical Sessions, Generated Media)

Account & Billing

Billing & Licensing — Complete Guide

Billing & Licensing — Complete Guide Overview Pictor uses a two-part pricing model: subscriptions give you access to the platform and features, and tokens cover the cost of AI processing based on GPU usage. You need both to run live events: - Subscriptions (licenses) let you start events - Tokens control how much AI content is generated This guide covers everything — pricing, billing rules, licenses, events, and the token system. Subscription Plans Pictor offers three plans available on both monthly and annual billing. Annual billing saves approximately 17%. | Plan | Monthly | Annual | Best For | |------|---------|--------|----------| | Basic | $49/mo | $490/yr | New and small operators | | Pro (Most Popular) | $99/mo | $990/yr | Established operators running regular events | | Premium | $149/mo | $1,490/yr | High-volume, multi-booth operations | Enterprise add-on ($1,500/yr) unlocks account-wide white labeling, custom domain, branded delivery emails, and dedicated support. Enterprise is an add-on — it does not replace your base plan. You need an active Basic, Pro, or Premium subscription alongside Enterprise. For the latest pricing, visit pictor.pro/pricing. How Purchasing Works 1. Choose Your Billing Period Select Monthly or Annual. Annual billing provides the best value — roughly 17% savings compared to monthly. 2. Choose Your Plan Tier Select from Basic, Pro, or Premium. Each tier shows pricing, a feature summary, and a link to the full feature list. Higher tiers are backward compatible: - Pro licenses can run Basic and Pro events - Premium licenses can run Basic, Pro, and Premium events 3. Select Quantity One license = one active booth or event running at a time. If you need to run two events simultaneously, you need two licenses. Volume discounts apply automatically: - 5–9 active licenses → 10% off - 10+ active licenses → 15% off Licenses don't need to be purchased at the same time — the system counts all active licenses and applies the discount automatically once a threshold is reached. 4. Review & Complete Purchase Review your order summary — billing period, tier, quantity, discounts, and final amount — then click Complete Purchase. How Billing Works Billing Period - Monthly licenses — share one billing date. Added mid-cycle → pro-rated charges. - Annual licenses — renew independently unless purchased together. Coupons Enter a promotional coupon code during purchase to receive a discount. The order summary updates in real time. Coupons do not change your license tier or available features. Volume Discounts Discounts are based on your total active licenses — not when you purchased them. Once you hit 5 licenses, all of them get 10% off. At 10+, it's 15% off. Payment Methods The Payment tab in your Billing area lets you view and manage saved cards. The card marked Default is used automatically for all charges: purchases, renewals, pro-rata additions, and token top-ups. Invoice History The Invoices tab shows a complete record of all billing activity: - Invoice ID and date - Description of the charge or adjustment - Amount charged or credited - Payment status - Download link for the PDF Common line items: license purchases, renewals, pro-rata adjustments, volume discount credits, and token top-ups. How Licenses and Events Work What Is an Event Tag? Each event is automatically tagged based on the highest-level feature it uses: - Basic events use only Basic features - Pro events use at least one Pro-level feature - Premium events use at least one Premium feature The tag shows which license tier is required to start the event. A Premium license can start any tier of event. What Happens When Your Subscription Expires? If a subscription expires or is cancelled, your events continue to work normally until the end of your current billing period. At that point, the account locks — no new events can be started, and active events will pause. You can reactivate anytime by renewing your subscription. Multiple Licenses Each license has its own independent renewal date based on when it was purchased. You can add licenses as your event calendar grows without forcing everything to sync to one date. If you're unsure whether you need a second license for an upcoming event, reach out to us before the event and we'll advise. The Token System Tokens cover the processing costs for AI-generated elements on your outputs. Token pricing is directly tied to actual GPU usage. No tokens are included in your subscription. When you register a new account, you receive 25 free tokens as a one-time welcome bonus — these are not replenished. Tokens do not expire and can accumulate. Token Pricing | Token Amount | Total Price | Cost Per Token | |---|---|---| | 100 tokens | $20 | $0.20 | | 500 tokens | $75 | $0.15 | | 1,000 tokens | $120 | $0.12 | | 2,000 tokens | $200 | $0.10 | | 5,000 tokens | $450 | $0.09 | | 10,000 tokens | $800 | $0.08 | | 20,000 tokens | $1,400 | $0.07 | Buying 20,000 tokens costs $0.07 per token versus $0.20 for 100 tokens — a 65% discount. Plan ahead. How Tokens Are Used Standard non-AI outputs do not consume tokens. Token usage applies to: AI Images - Low processing — 1 token - High processing — 2 tokens AI Video - Low processing — 5 tokens - Medium processing — 10 tokens - High processing — 15 tokens Additional Features - Text messages — fractional tokens (less than 1) - Premium Background Removal — 1 token - Virtual Booth — 1 token per session after the first 500 sessions. Sessions that include at least one AI output are not charged an additional Virtual Booth token. Tip: Lower processing levels sometimes produce better results depending on your creative goal. We recommend trying the more economical option first. Viewing Token Costs in Your Templates When you set up your photo booth experience and select your templates in the workflow stage, the token cost per session is displayed next to each template name. Estimating Event Costs 1. Identify your templates and their token costs (visible in the workflow stage) 2. Estimate session volume — most events average 30–55 sessions per hour 3. Calculate total sessions — a 3-hour event typically won't exceed 180 sessions 4. Multiply: session count × token cost = approximate token usage Example: A 3-hour event using a Low-level AI image template (1 token per session) with 100 estimated sessions would use approximately 100 tokens. Running Out of Tokens During an Event You can purchase more tokens immediately from your billing page. New tokens become available instantly — you may need to refresh or restart your experience. Cancelling or Changing Your Plan You can cancel or downgrade your plan at any time: - Subscriptions do not renew on the next billing date - No penalties for canceling or downgrading - Cancelled licenses remain active until the next billing date — events are never cut off mid-cycle - When you downgrade, you lose access to higher-tier features after your renewal date After the billing date, the cancelled license is removed and your remaining licenses renew as normal. Quick Reference | Question | Answer | |---|---| | How do I buy or manage licenses? | app.pictor.pro/account-settings/billings | | How do I buy tokens? | app.pictor.pro/account-settings/billings → Tokens tab | | How many devices per license? | 1 active booth/event at a time per license | | Does a live Virtual Booth count as a device? | Yes — a live virtual booth consumes 1 license | | Do tokens expire? | No — they roll over indefinitely | | Can I align my license renewal dates? | Not directly, but each license has its own date so you can stagger purchases | | Do I need a base license if I have Enterprise? | Yes — Enterprise is an add-on, not a standalone plan | Related Articles - Licenses and Tokens — detailed token costs and event budgeting - What's Included in Pictor Enterprise - Output Delivery In-Depth - White Label Setup - Understanding Your Invoice Need help? Chat with us on this page or email hello@pictor.pro.

Drafts

Does Pictor have an app?

Pictor is available both on the Apple App Store and Google Play for Apple and Android devices. Click the badges below to install: Download on the App Store Get it on Google Play System Requirements: - iOS: iPadOS 16.0 or later - Android: Android 7.0 or later - Virtual Booth: Runs in any modern web browser (Chrome, Safari, Firefox, Edge) Need help getting started? Check out our Quick Start Guide once your app is installed.

Getting Started

Create an Account

Registering with Pictor is quick and easy! Head over to https://pictor.pro/ and navigate to Register on the main menu (https://app.pictor.pro/register). Simply fill out the registration form and you'll be granted access into the Pictor dashboard to get started with your first event. Please reach out to support@pictor.pro with any questions or issues.

Features & How-To

Customize Country Codes for SMS (and Set a Default)

Who it's for: You want to control which phone country codes guests can pick — e.g., restrict to USA only, or pre-select the local country for an international event. What it does: Customize which country codes appear in the phone-number entry dropdown — restrict the list to exactly the countries you want, whether that's a single country or several — and choose which one is pre-selected. Restricting to a single country (e.g., US +1) removes the need for guests to search a long list — and prevents mistyped foreign codes. Steps 1. Open your event in the Event Editor. 2. Go to Workflow → Share Output → SMS settings. 3. Find the Limit country codes setting. 4. Select which countries should be shown to guests — pick just one (e.g., only United States (+1)) or multiple countries (e.g., US, Canada, and Mexico for a cross-border event). 5. Set the Default country code guests should see pre-selected. 6. Save your event. Tips - For US-only events, showing only +1 effectively restricts texting to US numbers. - For destination or multi-country events, keep several countries in the list and pre-select the host country to save guests a step. Available since v1.3.14 on iOS, Android, and Web.

Getting Started

What is Pictor?

Pictor revolutionizes the traditional photo booth experience by incorporating facial recognition, customizable backdrops, and digital props using AI technology. Our software maintains the engagement and personalization of a traditional photo booth while elevating events with high-quality pictures and interactive features enhanced by AI. Pictor offers a fully customizable experience aligned with brand identity, engaging audiences with a unique, game-changing event experience. The AI technology behind Pictor represents the latest innovation in instant photography, with a patent pending status for this groundbreaking real-time photography AI platform. This technology combines advanced AI for real-time photo capture and processing, marking a new era in event photo experiences. How Does It Work? Pictor captures photos, applies AI effects, and delivers results to guests in three steps. See the full breakdown in What does Pictor do and how does it work?.