Reprice, discount or pause a batch of listings together. Steps 1. Go to My Items and tick the checkbox on each row you want. 2. A bar appears at the bottom of the page. 3. Choose Change Price, Set Discount or Change Status. 4. Set the value and press Apply. The bulk bar, with two rows ticked. Tick two or more rows and the bar appears at the foot of the page. Note The bar only appears when you have selected more than one listing. For a single listing, use the ⋮ menu. Bulk discounts Set Discount is the only place you can give a Fixed Amount ($) discount instead of a percentage. There are quick buttons for 10, 15, 20, 25, 30 and 50%. Note A fixed amount cannot be equal to or larger than a listing's price. If any listing you selected is too cheap, you are told which ones and nothing is applied — lower the amount or untick those rows. Tip This is the tool for a seasonal sale. Select everything, apply 30% with an end date, and it comes off by itself.

Marketplace

Run a discount on your Marketplace listing

Takes a percentage off your listing for a set period. Buyers see the old price struck through and a badge on the card. Steps 1. In Step 3 — Pricing Details, switch on Set Discount. 2. Pick a Start Date and an End Date. 3. Choose one of the quick amounts — 10, 15, 20, 25, 30 or 50% — or press Custom and type your own. 4. Publish or save as usual. Set Discount, with the quick percentages and a Custom option. Set Discount, with the quick percentages and a Custom option. The rules - A discount on a single listing is always a percentage. Fixed amounts are only available when you discount several listings at once — see article 17. - You need both a start date and an end date. - The start date cannot be in the past. - The end date must be after the start date. - A discount runs to the end of its last day. Tip A discount with an end date creates a reason to buy now. An open-ended low price does not.

Marketplace

Edit a Marketplace listing after publishing

Change a listing after you have created it. Steps 1. Go to Marketplace → My Items. 2. Press the ⋮ button at the end of the row and choose Edit. 3. Change the title, category, description, orientation, images, price or discount. 4. Press Save Changes. The row menu, opened from the ⋮ button at the end of the row. The row menu, opened from the ⋮ button at the end of the row. The Edit Listing box. The Edit Listing box. Note You cannot change a listing's type, or the item it was made from. Those are fixed when you create it. If you picked the wrong one, delete the listing and create it again. On a listing that is Active, a description and a cover image are required before you can save. On a draft they are not.

Marketplace

Get a free Marketplace listing

Some listings cost nothing. They show Free and a Get button. Steps 1. Press Get on the card, or Get for Free on the listing. 2. You see "This item is free — add it to your account instantly, no payment needed." 3. Press Add to my purchases. A free listing: the price reads Free, and the button reads Get rather than Buy. A free listing: the price reads Free, and the button reads Get rather than Buy. Important A free item is added as soon as that box opens. Pressing Cancel closes the box but does not remove the item. If you opened it by mistake it is already in My Purchases. Nothing is charged, and it does not affect any of your events until you use it.

Marketplace

Download a Marketplace invoice or leave a review

Two more things you can do from a row in My Purchases. Your invoice Invoice and Review sit on the row itself, in My Purchases. Invoice and Review sit on the row itself, in My Purchases. Press Invoice to open your receipt in a new tab. Note Invoice is greyed out when there is nothing to show. Hover it to find out why — either the purchase was free, so no invoice was issued, or the receipt is not ready yet. Leaving a review Who it's for: Anyone who has bought the item. You cannot review something you have not bought. 1. Press Review on the row. 2. Pick a rating from one to five stars. This is required. 3. Write a comment. This is optional. 4. Press Submit review. Changing or deleting your review Once you have reviewed something, the Review button is replaced by your star rating with a pencil on it, plus a bin. - Press the rating to reopen it and Save changes. - Press the bin to delete it. You are asked to confirm. Note One review per purchase. Reviewing again means editing the review you already left. Tip Say what the design assumed about your setup. "Beautiful, but it expects a survey screen you may not have" helps the next buyer more than five stars and nothing else.

Troubleshooting & FAQ

Troubleshooting: Sharing Station Issues

If your Sharing Station isn't displaying images or videos correctly, this guide will help you troubleshoot the most common issues. Images Appear as "Ghost" or Placeholder Thumbnails If images on the Sharing Station look faded, blank, or show as ghost-like placeholders that never fully load: 1. Check your internet connection. The Sharing Station requires a stable internet connection to pull images from the cloud. Test connectivity on the Sharing Station device by opening a web browser. 2. Wait for cloud processing to complete. If your event uses AI effects or cloud-based rendering, a temporary placeholder image is displayed while the final output is being generated. This is normal — the final image should replace the placeholder automatically within a few moments. 3. Refresh the Sharing Station. Go back to the Event Settings page and click the Sharing Station button in the Control Panel at the bottom of the page to relaunch it. This forces the gallery to reload and pull the latest content. 4. Check that the event is still running. The Sharing Station pulls sessions from the active event. Make sure the main booth event has not been stopped or paused — you can confirm this on the dashboard where live events show a green dot. 5. Restart the Sharing Station device. If the issue persists, restart the iPad or tablet running the station, then relaunch the Sharing Station from the Pictor dashboard. Videos Not Showing on the Sharing Station If photos appear on the Sharing Station but videos are missing: 1. Confirm video rendering is complete. Videos take longer to process than photos, especially with AI effects applied. You can check the Generated Media count in the Control Panel on the Event Settings page — if it's still incrementing, processing is ongoing. 2. Check your event type. Ensure you are running an Advanced event (shown as a blue "ADVANCED" badge on your event card). Simple events may have limited video support. 3. Verify your license level. Video features and the Sharing Station both require a Pro-level license or higher. The Sharing Station toggle in Output Delivery shows a "Pro" badge — if your license doesn't cover Pro features, it won't work. 4. Refresh the Sharing Station. Relaunch the Sharing Station from the Control Panel on the Event Settings page. No Sessions Appearing on the Sharing Station If the Sharing Station gallery is completely empty: 1. Confirm the main booth is actively capturing. Sessions only appear on the Sharing Station after guests complete a session. Check the Virtual Session and Physical Session counts in the Control Panel on the Event Settings page. 2. Verify the Sharing Station is enabled. Click Output in the left sidebar of your event → scroll down to find SHARING STATION (marked with a "Pro" badge) → confirm the toggle is set to On. 3. Make sure both devices are on the same event. The Sharing Station must be launched from the same event that the main booth is running. Each event has a unique Event Code shown on the Event Settings page. 4. Check your internet connection on both the main booth device and the Sharing Station device. Sharing Methods Not Working If guests can see their images but sharing (email, text, AirDrop, etc.) isn't working: 1. Verify sharing methods are enabled. Click Output in the left sidebar of your event settings. Check that the sharing methods you want (email, SMS, download, etc.) are toggled on. 2. Check your email/SMS configuration. If email or text sharing isn't working, ensure your messaging settings are properly configured with valid sender information. See our Email and Text Message Sharing guide. 3. Test with a different sharing method. If one method fails, try another to isolate whether it's a method-specific issue or a broader connectivity problem. Still Having Issues? If none of the above steps resolve your problem, contact our support team through the chat widget on this page or email support@pictor.pro. Please include: - Your Event Code (found on the Event Settings page, e.g., "VC5MVG") - The device(s) you're using for the Sharing Station - A screenshot or description of the issue - Your session counts from the Control Panel (Virtual Sessions, Physical Sessions, Generated Media)

Advice and answers from the Pictor.pro Team

Getting Started

Planning Your Event

Features & How-To

Printing & Delivery

Account & Billing

Troubleshooting & FAQ

Drafts

Marketplace

Change several Marketplace listings at once

Run a discount on your Marketplace listing

Edit a Marketplace listing after publishing

Get a free Marketplace listing

Download a Marketplace invoice or leave a review

Troubleshooting: Sharing Station Issues