Advice and answers from the Pictor.pro Team
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Getting Started
New to Pictor? Start here.
Planning Your Event
Set up and configure events, workflows, and output delivery.
Features & How-To
Guides for every Pictor feature — AI, templates, sharing, and more.
Printing & Delivery
Printing setup, DNP integration, and photo delivery troubleshooting.
Account & Billing
Plans, pricing, billing, licenses, and account management.
Troubleshooting & FAQ
Common issues, quick answers, and integrations help.
Drafts
Articles in progress - not yet published
Marketplace
Buying and selling templates, experiences and prompts on the Pictor Marketplace.
Popular articles
What other people are reading right now.
Buy a template or experience from the Marketplace
Complete your purchase. Steps 1. Press Buy on a card, or Buy Now on the listing. 2. You see "Preparing secure checkout…" while the payment form loads. 3. Check the Total. 4. Enter your card details and press Pay. 5. You see "Purchase complete! Your template is now in My Purchases." 6. The page moves to My Purchases. A message reads "Finalizing your purchase…" for a few seconds while your copy is prepared. The checkout. Card, bank, Cash App Pay or Klarna, the Total, and Pay — nothing is charged until you press it. The checkout. Card, bank, Cash App Pay or Klarna, the Total, and Pay — nothing is charged until you press it. Note You cannot buy your own company's listings. Tip Check My Purchases before buying something that looks familiar. It is easy to buy the same design twice across a year. Buy Now on the listing page, with the wishlist heart beside it. Buy Now on the listing page, with the wishlist heart beside it. If it does not work | Message | What it means | | ---------------------------------------------------------------- | ------------------------------------------------------------------------- | | "Payment could not be completed. Please try again." | The card was declined or the payment was interrupted. Nothing was charged | | "Could not start the purchase. Please try again." | Checkout could not open. Nothing was charged | | "Checkout is not available right now. Please try again later." | Payments are not set up for this site. Contact support |
MarketplaceGet a free Marketplace listing
Some listings cost nothing. They show Free and a Get button. Steps 1. Press Get on the card, or Get for Free on the listing. 2. You see "This item is free — add it to your account instantly, no payment needed." 3. Press Add to my purchases. A free listing: the price reads Free, and the button reads Get rather than Buy. A free listing: the price reads Free, and the button reads Get rather than Buy. Important A free item is added as soon as that box opens. Pressing Cancel closes the box but does not remove the item. If you opened it by mistake it is already in My Purchases. Nothing is charged, and it does not affect any of your events until you use it.
MarketplaceWhat you need before you buy or sell in the Marketplace
The short list of what has to be in place. To buy - Access to the Marketplace in your side navigation - A payment card, for anything that is not free That is all. There is nothing to set up. Where the Marketplace lives. Sell Template and My Items appear only once your account is allowed to sell. Where the Marketplace lives. Sell Template and My Items appear only once your account is allowed to sell. To sell - Permission to sell — ask your company administrator. The Sell Template and My Items tabs appear once you have it. - A connected Stripe account — see article 11; this is how you get paid. - Something to sell — a preset, template or AI prompt already built in your account. Tip Do the Stripe connection first. Building a listing and then finding you cannot be paid for it is the wrong order.
MarketplaceCheck a Marketplace listing before you buy
The full page for one item, opened with View. What is on it - A large image, with smaller thumbnails underneath if the seller added more - About This Template — the seller's description and tags - Customer Reviews — real reviews from buyers, or "No reviews yet." - The price - What's Included - The seller's name, their rating and how many listings they have - A Bestseller badge on strong sellers Back to Marketplace returns you to the grid. A listing in full, opened with View. A listing in full, opened with View.
MarketplaceFind what you want in the Marketplace: search, filter and sort
Search, browse by category, filter and sort. Steps 1. Go to Marketplace. 2. Pick a category tile, or leave All Templates selected. Use the arrows either side to scroll along the row. 3. Type in Search templates..., or press Filter to narrow the list. 4. Choose a Sort by order. 5. Press Load more at the bottom for more results. 6. Press View on anything you want to look at properly. The Filter popover — Assets Type and Image Orientation. The Filter popover — Assets Type and Image Orientation. The filters Assets Type — All, Template, Full Experience or Custom Prompt Image Orientation — All, Portrait, Landscape or Square The sort orders Most popular · Newest · Price: low to high · Price: high to low The Marketplace grid: category tiles, Filter, the result count, search and Sort by. The Marketplace grid: category tiles, Filter, the result count, search and Sort by. Tip Filter by orientation first. A landscape design is no use on a portrait booth, and it is the one thing you cannot change after buying.
MarketplaceFind and use what you bought in the Marketplace
My Purchases — everything you own and can use for your events. Three figures sit across the top: Purchased, Total Spent and Avg Rating. Steps 1. Go to Marketplace → My Purchases. 2. Narrow the list with the type buttons, or search by name. 3. Press Load more for older purchases. My Purchases: Purchased, Total Spent and Avg Rating across the top. My Purchases: Purchased, Total Spent and Avg Rating across the top. Creating an event from a purchase 1. Press Create Event on the row. 2. Fill in the event name, client, optional project, and the start and end dates. 3. Press create. You land on the new event, ready to configure. Note Create Event is greyed out until your copy of the experience is ready. If it is still greyed out on a Full Experience after a few minutes, contact support. Buying does not add anything to an event by itself. You still choose where to use it. A purchase can carry paid features. If using it raises your event's plan tier, the New License Features dialog tells you before saving — see Billing and Licences. Tip Try a new purchase on a test event and run a Simulation test before a client booking. It is somebody else's design, and it may expect screens your journey does not have.