Pictor supports direct printing from both the web app and the iPad app, letting you deliver physical prints at live events. This guide walks you through enabling printing, configuring your settings, and managing print jobs from the event gallery.
Note: Printing is available on Pro and Premium plans.
Print Partner App (Required for DNP Printers)
If you're using a DNP dye-sublimation printer (DS-RX1, DS620, DS820, etc.), you'll need to install the Pictor Print Partner App on your computer. This lightweight desktop application acts as a local bridge between the Pictor web app and your physical printer — it receives print jobs from Pictor and sends them to your connected DNP printer.
Download and Install
Download the Print Partner App for your operating system:
Windows: Download for Windows
macOS: Download for macOS
Installation is straightforward — run the installer, choose a destination folder, and follow the on-screen prompts. No advanced configuration is needed during setup.
App Overview
Once installed, the Print Partner App has three main sections:
Print Jobs — Shows all print jobs received from Pictor, including their status (queued, printing, completed, or failed).
Devices — Displays detected printers and their connection state. When your DNP printer is connected and configured correctly, it will show as connected here.
Logs — Provides detailed logs for troubleshooting, including connection events, print job processing, and error messages.
[Screenshot: Print Partner App main interface showing Print Jobs, Devices, and Logs tabs]
Important: Always launch the Print Partner App before enabling printing in Pictor. The app needs to be running for Pictor to detect and communicate with your printer.
Step 1: Enable Printing on Your Event
Open the event you want to configure and navigate to Output Delivery (in the left sidebar or event settings area). Find the Printing option and toggle it on.
If the Print Partner App is running on your computer, Pictor will automatically detect the connection — look for a green status indicator confirming the link is active. Make sure to Save your settings before moving on.
[Screenshot: Output Delivery panel with Printing toggle enabled and green connection indicator]
Add Printing to Your Event Workflow
Next, go to your Event Workflow configuration and add Printing as a stage in the workflow (typically the final step). Here you can configure whether printing happens automatically after capture and set the maximum number of print copies allowed per session.
[Screenshot: Event Workflow with Printing stage added]
Step 2: Select Your Printer
After enabling printing, you'll see a list of printers available on your device or network. Select the printer you'd like to use for this event.
Commonly used event printers:
DNP dye-sublimation printers (DS-RX1, DS620, DS820) — the most popular choice for photo booth events due to fast print speeds and high-quality output. Requires the Print Partner App (see above).
HiTi printers — another reliable dye-sub option for on-site printing.
Standard inkjet/laser printers — can be used for proofing or lower-volume events, though dye-sub printers are recommended for professional results.
Tip: Install your printer's drivers and verify it prints a test page from your device before the event. This avoids troubleshooting during a live event.
Step 3: Configure Paper Size and Layout
Under the printing settings, choose your paper size to match the media loaded in your printer. Common sizes include:
4×6" — standard photo print, most common for events
5×7" — slightly larger print option
6×8" / 6×9" — available with compatible DNP printers
2×6" strips — classic photo strip layout (requires cutter or pre-cut media)
Make sure the paper size setting in Pictor matches the actual media loaded in your printer. A mismatch can cause cropping issues or print errors.
Step 4: Advanced Settings
Pictor includes a few advanced print options that let you fine-tune the experience:
Cutter Settings
If your printer has a built-in cutter (common on DNP printers), you can enable or disable it from within Pictor. This setting is password-protected on iPad — you'll need to enter your device passcode to change it. Once saved, the cutter preference persists across print jobs for that event.
Print Copies
You can set the default number of copies per print. For high-traffic events, setting this to 1 helps conserve media. You can always reprint from the gallery if a guest needs an additional copy.
Auto-Print
When enabled, images are automatically sent to the printer as soon as they're captured — no manual intervention needed. This is ideal for high-volume events where you want every guest to walk away with a print.
Step 5: DNP Printer Driver Settings (Advanced)
If you're using a DNP printer with the Print Partner App, there are additional driver-level settings you can fine-tune for optimal results. These are accessed by clicking the gear icon in the upper-right corner of the Print Partner App, selecting your printer from the dropdown, then clicking More Settings → Advanced.
[Screenshot: Print Partner App gear icon and Advanced settings panel]
Paper Size — Must match your booth layout exactly. A mismatch will cause cropping or scaling issues.
Copy Count — Control the number of copies from the Pictor app, not the driver. Avoid setting driver-level duplication to prevent double prints.
Print Quality — Use High-speed for live events (faster output with excellent quality). Switch to High-quality only for studio or premium print modes where speed isn't critical.
ICM Method — Set to ICM Handled by Host System. This lets Windows manage color using the printer's ICC profile for accurate color output.
ICM Intent — Set to Pictures. This rendering intent is optimized for photos and preserves skin tones and gradients.
Advanced Printing Features — Keep this Enabled. It unlocks optimizations specific to your DNP model (e.g., DS620).
Pages per Sheet — Let the Pictor app handle layouts. The driver should print exactly what it receives.
Border — Disable borders for edge-to-edge printing. Any borders should be part of your booth design/template, not added by the driver.
Overcoat Finish — Choose Glossy for events and parties (vibrant, eye-catching). Use Matte for premium or studio-style booths (softer, more refined look).
Print Re-try — Enable this. It's critical for unattended booths — the printer will automatically retry failed prints, preventing lost prints during ribbon hiccups or minor errors.
2-inch Cut — Disable. This setting cuts paper into 2" strips for receipts or special formats, which isn't needed for standard photo booth prints.
Printing from the Gallery
You can also print images on demand from the event gallery:
Open the event gallery.
Select the image you want to print.
Tap or click the Print button.
If the Save option is enabled, the image will be saved to the gallery before being sent to the print queue. If Save is turned off, the image goes directly to the printer.
This is useful for reprinting a guest's photo or printing specific selections from a larger session.
Troubleshooting Printing Issues
Printer not showing up?
Make sure the printer is powered on and connected to the same network as your device (or connected via USB).
If using a DNP printer, confirm the Print Partner App is running and shows the printer as connected in the Devices tab.
On iPad, ensure the printer supports AirPrint or that the appropriate printer app/driver is installed.
Restart the printer and refresh the printer list in Pictor.
Prints are cropped or cut off?
Verify the paper size in Pictor matches the media loaded in your printer.
If using the Print Partner App, also check that the Paper Size in the DNP driver settings matches your booth layout.
Check your output resolution — higher-resolution outputs will print more cleanly.
If using a custom overlay or template, ensure the design accounts for safe margins around the print edges.
Print quality is poor?
Dye-sublimation printers deliver the best quality for photo booth events. Inkjet printers may produce lower-quality results, especially at speed.
Make sure you're using the correct media for your printer model.
If prints appear washed out, check your image brightness and contrast settings in the workflow.
For DNP printers, verify ICM Intent is set to Pictures in the Print Partner App's advanced settings.
Print queue stuck?
Check the Print Jobs tab in the Print Partner App for failed or stuck jobs.
Check your device's print queue (System Preferences → Printers on Mac, or Settings → Printers on Windows).
Clear any stuck jobs and try reprinting from the gallery.
If the issue persists, check the Logs tab in the Print Partner App for error details, then restart both the printer and the app.
Tips for Live Events
Launch Print Partner App first. Always start the Print Partner App before enabling printing in Pictor so the connection is ready.
Bring extra media and ribbon. For a 4-hour event, having at least 400 prints' worth of media is a good starting point, though usage varies.
Test print before guests arrive. Run at least 2–3 test prints to verify color, alignment, and cutter settings.
Keep the printer ventilated. Dye-sub printers generate heat — avoid enclosing them in tight spaces.
Save your configuration. After dialing in your Print Partner App and Pictor settings, save everything before the event starts. Use default settings when unsure, and adjust incrementally.
Have a backup plan. Enable digital sharing (QR code, email, text) as a fallback in case of printer issues. You can always reprint later from the gallery.
Still Having Issues?
If printing isn't working as expected, reach out to us:
Use the chat widget in the bottom-right corner of app.pictor.pro
Email us at [email protected]
Include your event name, printer model, and a description of the issue so we can help you faster. If using the Print Partner App, exporting the Logs from the app can help us diagnose the problem quickly.