The Print Partner App connects your Pictor photo booth to supported DNP printers. It acts as a local bridge between the booth software and the printer, allowing you to print live on-site at events.
Downloading the Printer App on Your Device
Mac
Windows
Above you'll find the links to download the Pictor Printer App which are available for both Mac and Windows computers.
Once installed and configured, printing runs automatically as part of your event workflow.
Please ensure that when you run the Pictor Printer App, that you are connected the same Wifi network as the device that is running Pictor.
App Overview
The Print Partner App includes three main sections:
Print Jobs
Displays all print jobs received from Pictor, including their status: Queued, Printing, Completed and Failed.
Devices
Shows connected printers and their status.
A properly connected DNP printer will appear as Connected.
Logs
Provides detailed system logs for troubleshooting such as: Connection events, Print processing activity and Errors
Enabling Printing in Pictor
Printing must be enabled within Pictor.
Step 1 - Output Settings
1. Navigate to Output.
2. Enable the Printing toggle.
3. Ensure the Print Partner App is running.
4. Confirm a green status indicator shows a successful connection.
5. Save the configuration.
Step 2 - Event Workflow
1. Add Printing as a stage in your event workflow (usually the final step).
2. Choose whether printing is automatic.
3. Set the maximum number of print copies.
4. Save changes.
Your system is now ready to print!
DNP Printer Configuration Guide
Access printer settings by:
1. Clicking the gear icon in the top-right corner.
2. Selecting your printer.
3. Clicking More Settings.
4. Opening Advanced.
Recommended DNP Settings for Photobooth Use
Below are best-practice settings for events and unattended booths.
Layout Settings
Orientation - Set to match your booth layout (Portrait or Landscape).
Paper Size (6x4, 6x8, etc.) - Must exactly match your booth layout, mismatch causes cropping or scaling issues.
Copy Count
Do NOT set here - control copy limits inside the photobooth app.
Pages per Sheet
Do NOT use driver-level layouts, let Pictor handle strip or multi-image layouts.
2-inch Cut
If being used for photo strips, enable this option
Best Practices
* Start with default settings.
* Make small adjustments if needed, no large changes.
* Always test prints before live events.
Troubleshooting
If printing fails:
1. Open the Logs section in the Print Partner App.
2. Look for:
* Printer connection errors
* Ribbon or media warnings
* Failed job messages
3. Confirm:
* Printer is powered on
* Correct paper size is loaded
* Print Partner App is running
* Pictor printing is enabled and saved