Guests receive their photo by email or text. Both are set up in the same place.

### **Before you start**

Nothing. **Pictor sends both for you** — email from a Pictor address, texts from a Pictor number — so you can switch these on and use them straight away.

**Optional:** if you want messages to come from your own email address or phone number, connect **SendGrid** or **Twilio** under **Integrations** and switch that card on. It changes who the message appears to come from; it is not required for delivery.

### **Where the settings are**

They live in two places and edit the same values.

| **Where**                        | **What is there**                                                                                                                                |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Output** → **Sharing Station** | **Sharing methods** — the Email and SMS switches — and the delivery fields                                                                       |
| **Flow** → **Share Output**      | The same fields as **Email delivery** and **SMS delivery**, **plus** Default sharing option, Limit country codes and Customize email suggestions |

1. To switch them on: **Output** → **Sharing Station** → **Sharing methods**.

2. For the full set of settings: **Flow** → **Share Output**.

**Note -** Changing a delivery field in one place changes it in the other. It is one set of settings shown twice, not two independent copies.

![Both sit inside Sharing Station, each with its own switch.](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTnJhd1FZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--11302e992a3fe3e0dc53f709e15f89a2c38f261e/29-output-sharing-station.png?cw_image_width=920px)

*Both sit inside Sharing Station, each with its own switch.*

### **Email**

| **Field**         | **What it does**                                                                                                               |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| **From name**     | The sender name guests see. Required                                                                                           |
| **From email**    | Optional. Leave it empty and Pictor uses its own sender address, or the one on your SendGrid account if you have connected one |
| **Reply to**      | Where replies go. Required                                                                                                     |
| **Subject**       | The subject line. New events prefill it with the event name. Required                                                          |
| **Email content** | The message body. Required                                                                                                     |
| **Use HTML**      | Send a designed template instead of plain text                                                                                 |
| **Attach output** | Attach the photo as well as linking to it                                                                                      |
| **Template**      | Choose a designed template                                                                                                     |

**Note -** New events start with your event's name as the subject. You can change it, but it does not support placeholders — type whatever you want it to say.

**Note -** Using a designed **Template** makes the event **Pro**.

**Tip -** Set **Reply to** to an address someone actually reads. Guests do reply — usually to ask for a photo that did not arrive.

### **Text messages**

**Message content** holds the text.

**Important -** It must contain **`{{contentURL}}`** — that becomes the link to the guest's photo. Without it Pictor will not save: *"Message must include {{contentURL}}."*

Copy it exactly. Text before and after it is fine; what matters is that the token itself is intact and unaltered.

**`Your output is ready, check it out here: {{contentURL}}`**

**Tip -** Keep the message under 160 characters. Longer messages get split into several, which costs more and can arrive out of order.

**Tip -** Avoid hashtags and extra links. Carriers flag messages that look like marketing, and a flagged message may never arrive.

### **Other SMS settings**

These are on **Flow** → **Share Output** → **SMS delivery**.

| **Setting**                  | **What it does**                                     |
| ---------------------------- | ---------------------------------------------------- |
| **Default SMS country code** | Added to numbers guests type without one             |
| **Limit country codes**      | Restricts the country menu to the countries you pick |
| **Allowed countries**        | The list, when the limit is on                       |

**Important -** If **Limit country codes** is on and a guest's country is not in the list, they cannot enter their number at all. Leave it off unless you have a reason.

### **Which do guests see first?**

**Default sharing option**, on **Flow** → **Share Output**, decides whether **Email** or **SMS** is pre-selected when both are on.

**Tip**Email is the safer default at venues with poor signal — it sends when the guest's phone next has a connection.

![The message needs {{contentURL}}. The country settings decide who can enter a number.](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTnphd1FZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--e0e4910d7eaeeb2635267b6a443a5f841382a4f8/41-sharing-sms-settings.png?cw_image_width=745px)

*The message needs {{contentURL}}. The country settings decide who can enter a number.*

### **Test it**

Run a **Simulation test** from the **Launchpad** and send yourself one of each.

### **See also**

| **For**                        | **See**                                    |
| ------------------------------ | ------------------------------------------ |
| Nothing arriving               | **Troubleshooting: Email & Text Delivery** |
| All delivery channels          | **Output Delivery**                        |
| Connecting SendGrid and Twilio | **Integrations**                           |